J & M Appliance

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If zero stars is an option, it would have been that! They cancelled on me last minute only to try to blame Lowe's for a schedule conflict...They did not even call to tell me they were not coming! Then they rescheduled for 2 days later saying the part was to be overnighted for delivery in time for the 2nd service appointment and when it did not show they again blamed someone else... this time it was UPS that "lost" the package! UPS never picked it up so how can they lose something they never had! And Monique the office manager Is A JOKE!

Do not waste your time and money on this company!!



My washing machine did not spin properly and my dryer did not get hot enough to dry.

I called my warranty company to get a tech out. This was in November 2012.

They sent out J&M !



1. My dryer needed a new pulley and bearings. We waited for the parts, and when the

tech came out to install them he dropped the dryer door on his foot and the latch broke. So we had to wait again for them to order this part before the dryer could be fixed. J&M charged the part their tech broke to my warranty company!



2. My washer jumped in the spin cycle. Long story......Six months later, several new parts, 5 or 6 technicians later it still does the same. I am being told to take the machine off my pedestals for it to work properly!!! If that would have solved the problem in first place - why didn't they tell me that on their first visit?! Oh, and now they say if they take it to their shop, they might figure out what they can do. NO, thank you.