Central Oregon Heating, Cooling and Plumbing

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Regarding Central Oregon Heating & Cooling (Cracked Heat Exchangers)
First off, I wish to thank the team at Central Oregon Heating & Cooling for their promptness and professionalism of dealing with this matter. The team at Central Oregon Heating & Cooling offered an on-site clarification demonstration and training session with a heat exchanger expert from Colorado. I greatly appreciated the opportunity to express my views and concerns about service policy and regulations regarding cracked heat exchangers. There are regulations or at least recommendations from various industry-governing bodies and co-industry (i.e., gas) that make it difficult for both the customer and service company to deal with cracked heat exchangers. Liability issues always surface in possible risk situations, and fair or not, not always are they based on probable percentages of actual risk. This in itself causes service companies to opt for a zero percent risk policy, hand-tying them to replace all cracked exchangers. This, in return, places customers in a vulnerable position to have to make an immediate, expensive decision when they are told this furnace possibly is leaking carbon monoxide in to the home endangering the family. I am not, by any means, an industry expert, but I believe there are ways to test and ascertain the immediate threat based on the current functionality of the unit. At some point and time, should the unit be replaced? Probably yes, but does it have to be that day? Outside temperatures, finances, and knowledge are all governing factors to a customer's decision. In all of this, I am certainly not advocating risking anyone's life, but when the government's statistics* between "possible" versus "probable" risk equates to somewhere around 0.000016 (estimated) on deaths per year due to cracked heat exchangers, we may be overstating the risk. To clarify, this is my opinion. Once again, I am not an industry professional.

In conclusion, I wish again to thank Central Oregon Heating & Cooling for the time and expense to provide a forum for discussion regarding this matter, and I want to stress that their response to this situation was well within industry standards. Don, Kathie, and the team acted with a high regard for me, the customer, by coming back and making sure I was pleased with their work. They were very ethical, honest, and were a pleasure to work with. I would highly recommend Central Oregon Heating and Cooling to others who want quality service.

*-based on Consumer Product Safety Commission statistics