Firestone Complete Auto Care
18018 Redmond Way, Redmond, WA 98052
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Coupons (2)
Reviews
04/07/2014
Provided by YP.comAVOID THIS SHOP! COMPLETE FRAUDS AND SCAMMERS!
I used this shop a few times and I can say I am completely disappointed.
Last month I took my car with almost 40,000 miles there to get an estimate for brakes - front and rear. They said they have to replace the brake rotors too because they are cracked and gave me an estimate of approx. $800 for front and rear.
Next day I took my car to another shop and they started laughing when they heard that I was told the brake rotors have to be replaced. They resurfaced the rotors and installed both front and rear brakes for $400.
Yesterday, I took my wife's car to Firestone, I said let's give them another chance.
I noticed they had a coupon on the internet for brakes replacement for $89 (new pads, resurface rotors). So I called and they told me $99 on the phone. I took my car there and after they got it in the shop they came and said they don't have the brake pads but they ordering them and it costs $195. What can you say when you see the car in the shop with the wheels out? YES.
5 Minutes after that the shop manager came and told me that they can't resurface the rotors because they are composite (which they aren't - I checked) and he refused to reinstall them back. He said to buy new rotors too.
So we got to $300 + from $89.
Avoid this shop, every time they try to sell you more crap that you don't actually need.
When I was getting there for their $19.99 oil change, they said almost every time that the car needs an alignment because it looks like the wheels are not aligned, even when my car had 10-15000 miles.
Complete rip offs, they bait and switch and instead of having a good correct service they just push you to buy and change more stuff when it doesn't have to be changed. They rip you off.
Funny fact is that they have a sign that sais about honesty and integrity in their shop which it's never the case.
I prefer to go to other shops where the word matters and the people are more honest. I prefer to pay $150 for a brake job at another shop where I call and when I pick up the car the price is the same with what I told when I dropped it off, instead of going to Firestone and get ripped off.
AVOID THIS SHOP, YOU WILL SEE THAT I WAS RIGHT.
I know a lot about mechanics and these guys are complete scammers.
More Business Info
Whatever You Drive, Drive A Firestone
- Hours
- Regular Hours
Mon - Fri: Sat: Sun: - Extra Phones
Fax: 425-558-9557
TollFree: 800-997-9115
Call Us: 800-997-9115
- Services/Products
- Tires, Batteries, Brakes, Oil Change, Alignment, A/C Service, Air Filters, Alternators, Auto Heating & Cooling Services, Brake Pads, Brake Services, Bridgestone Tires, Car Auto Batteries, Car Auto Inspections, Car Auto Maintenance, Car Auto Wiring, Climate Controls, Cooling System Parts, Disc Brakes, Engine Repair, Engine Services, Engine Tune-Up, Firestone Tires, Ignitions, Minor Repairs, Radiator Service, Radiators Repair Services, Rotors, Spark Plugs, Starters & Ignitions, Starting & Charging Services, Steering & Suspension Services, Tire Repair Services, Tires Service, Transmission Service, Tune-Ups, Vehicle Inspection, Vehicle Maintenance, Wheels, and All Other Auto Services. Call or visit us today!
- Brands
- Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
- Payment method
- master card, discover, amex, visa
- Neighborhood
- Southeast Redmond
- Other Link
https://local.firestonecompleteautocare.com/washington/redmond/18014-redmond-way/
- Other Emails
- Social Links
- Categories
- Brake Repair, Auto Oil & Lube, Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Parts & Supplies, Automotive Tune Up Service, Mufflers & Exhaust Systems, Tire Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive
- Other Information
Emergency Service: No
Express Maintenance: Yes
Fleet Services: No
Free Estimates: Yes
Parts Available: No
Rental Cars Available: No
Road Side Assistance: No
Shuttle Service: No
Towing: No
Wi-Fi: No
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