Dent Refuse Service Inc

Write a Review989-772-1964

CLOSED NOW - Opens at 8:00am

Excellent Service! I have used Dent for a year and a half now. If there is a week where I have no garbage for them to pick up, I can call and they will credit my bill. I pay for 2 bags a week, but they keep track of how many bags I put out each week so that if I put out 6 one week during spring cleaning, there is no extra charge. When I first started using Dent, they would remind me when i had no garbage put out. I think they have gotten used to our lack of routine now. Also, I must commend the collectors. One morning, my wife saw the bag rip when they went to pick it up. The employee then took a few minutes to clean up most of the trash. We have since went to heavier duty bags.

Called to inquire why trash wasn't picked up on 9/28/2016 our scheduled day was told that the driver that day logged that he had picked up 5 bags at our location. I informed them that I am only allowed 2 bags a week and that was what I had put out for pick up that day at 6:15 AM which they require trash to be at roadside by 7:00 AM. After being placed on hold and answered I was told that they would get someone out that day 9/29/2016 it didn't happen. Called again 9/30/2016 went through the whole thing again and was informed that someone would pick trash by end of day. I then informed them that if trash was not picked up today that I was going to cancel service after being a customer for 15 years that I don't like being lied to her response was ok I will tell her whoever her is got home and trash still at roadside. Don't know if driver just didn't feel like working that day for his pay or if it is just incompetance on thyeir part or they just don't want my business.