Cricket Wireless Authorized Retailer

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I recently upgraded and purchased a new phone online. I took my new phone into Cricket Wireless as I've done in the past to have the rep transfer my contacts, photos and other important files stored on my old phone. I asked the rep if he could also activate my phone in the process. He said I don't know. He began the process of transfering my photos and transfered my contacts as well. Since I had over 200 photos stored on my phone, he then explained how to transfer the rest of my photos at home myself. I left the store and didn't realize that he should have helped me transfer my important files and data as well. Very unprofessional. Non helpful at the least. I felt more confused leaving there then when I left there... don't ever go there... cause I wont...