VA Sierra Nevada Health Care System - U.S. Department of Veterans Affairs

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This is a busy hospital but everyone on staff appears to take real concern in getting you the best care possible. Good job Reno!

What a joke!! Most employees are very kind and compassionate, but they rush the vets. A lot of vets can not rush around like they want you to. It's hard for most to run around the hospital, going from top floors, to bottom floors, back to top, ect. Very unorganized! It's truly hard to have to watch these vets go through this bs. My father inlaw has cancer, knee surgeries, & back surgery. 440 miles is what he has to travel round trip. I drive him as there's no possible way he can drive it by himself, but that's all the help I can give him. A lot of apps are just to get his meds... Don't understand why they can not just be mailed. He has not seen his travel pay in months. Has to verify his address which he's done several times. Has been waiting for his disability check for 3 mo.. He finally got through to someone and they tell him he has to settle his old disability??? He has paperwork stating he has been approved 3 months ago!! And when he complains they are very rude and disrespectful. I had to literally step in one time as the dr or whatever this person was , was belittling him so bad. How anyone thinks, especially those here to help vets, can treat them like this is beyond me!!!! Just so unprofessionally and MORALLY wrong! Don't know how they can sleep at night.... Needing help to figure this mess out. Is there someone who can talk on the vets behalf? He's very stressed which is causing him more pain. Body can't handle this. ABSOLUTLEY NO STARS. ( had to give at least one in order to post this)

I will stop going to the VA in Reno because of all the problems I have had. Even when I have raised issues with supervisors I get no results. They are truly rude and arrogant, I guess they think most of us have no other options! Time to get the Tricare card out!

Man, has this service ever changed from a few years ago. It's great! I got everything done I needed to do in less than 2 hours, including intake, x-rays, ultra-sound, and meds.