Walgreens

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ok, I just recently decided to move my prescriptions from walmart to the N. Virginia walgreens. I filled out a form a week ago approving walmart to send over any prescriptions to walgreens. I called yesterday to get two of them filled. It took nearly 3 hours to fill one of them. I called walgreens repeatedly to see what was going on. I was told that walmart's fax machine was down so they could not fax over the information. I asked them why they were just getting to this now and not last week? She only repeated the the fax was down. She did not answer anything else. Then, when they finally filled the one script, I was not informed it was done. I had to call them back again to see if it was filled. I was placed on hold for over 15 minutes. I finally went down there. I stood in line for nearly 20 minutes. The only person filling scripts and making them up was the Pharmacist himself. He was running 2 registers and the drive up window himself. When he finally helped me, he told me that after 10pm his assistant leaves for the night. And it was only him. He said walgreens has had him working alone for the past 11 months. And he recommends that either I get my script in the day, which I can't since I'm a day sleeper/night worker, or I just have to get used to waiting long periods in line. REALLY?? Sounds like a major safety issue waiting to happen. I can see a potential for a drug mix up. I can't believe I left walmart for this chaos!! I think I may need to report this to someone. Not sure who though.

I've been using this Walgreen's for three years now, and never had a problem. Until this morning, that is. I have to take an antibiotic before having a tooth pulled, not a huge deal. The last time I was in for a prescription (a month ago, to be exact), I updated my information with them and off I went. When I called this morning to see if my prescription was ready for pick-up, and they couldn't find my information. Not only that, they decided to lie to me and tell me that they had JUST received the prescription, and I know that wasn't true because I was standing in my dentist's office when she called nearly 40 minutes beforehand. I'm not impressed, and will most probably be moving my prescriptions to Smith's when I finish here.