Cooley Mazda

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I purchased a 2010 Jetta in September. It is the end of February and the brakes are completely shot. My father was going to fix the brakes for me & when he went to take the wheels off, he noticed the lug nuts required a special tool to take them off. He looked in the truck where the tool was supposed to be & it wasn't there. He also checked the glove compartment and the center console. I called Cooley Motors & was told I needed to speak with the person that sold me the car.His name is Huffy. I spoke to him and the general manager on speakerphone about 7pm on a Wednesday night. The "GM" told me they could cut the special lug nuts off & put on regular ones that didn't require a tool. I advised him I wasn't comfortable driving the car w/ brakes as bad as mine were. They then suggested I have the car towed - I told them I refused to pay for a tow truck plus it would only get my car there, I would still need to drive the car back from the dealership with bad brakes.They said they would speak with someone in the parts department and get back to me.I heard from Huffy the next day. He again told me I could drive my car there or have it towed -I told him again my car was unsafe and I was not driving it. He said he'd talk to the parts department, again, and call me back. He called about 10 mins later & told me since my car is a Certified Pre-Owned, I have roadside assistance. I would just need to lie & say my car broke down & won't start so they would cover a tow to the dealership. But again, that means I would still need to drive an unsafe car 30 miles to bring it back to my parents house. I told him I could have my father take a picture of the lug nut so they could see exactly which tool I would need so they could see if they had an extra for me to borrow. Hours later I text Huffy 2 pictures. I had to text him an hour later & tell him I would like an answer back today so my dad could fix the car tomorrow.He finally called me and said they couldn't use the picture to find the exact tool I would need. He also told me again to have it towed.After hearing that for the 4th time & having to explain to him I was not comfortable driving an unsafe car for the 4th time, I got a little frustrated.I told Huffy this wasn't my fault that they sold me this car without this special tool & he needed to figure this out. I was at work, I've already taken 4 calls with still no result & the same suggestions. I said he needed to figure it out by the end of the day so my Dad can work on the car the next day.Huffy then said to me "you can figure this out on your own then. You're being pretty disrespectful. You can go f*ck your self"I will be the first one to admit, I can sometimes act irrational but I assure you, I was not this time. I obviously had a certain tone since I was so frustrated at this point but I did not curse or call him any names. I simply stated that it was not my problem & they needed to figure out how we can get the wheels off my car.I could not believe he actually said this to me. A customer, a woman!!I asked to speak to his manager & he told me I could call back & ask for .... (I don't remember the GM's name but I remember him from when I purchased the car & he was cocky & rude too)I am completely appalled that this man spoke to me like this. I will tell everyone I know to tell everyone they know NOT purchase a car from Huffy. This situation is now in the hands of Eric Cooley - we have to wait & see what the outcome is.