Cummins Sales and Service is the registered trade name of Cummins Inc. in North America. Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 55,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 7,200 dealer locations. Cummins earned $1.4 billion on sales of $19.1 billion in 2015.
Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

C
citizencp

10/14/2011

Provided by YP.com
I am a Sales & Marketing Manag...

I am a Sales & Marketing Manager and have encountered customer service issues in many aspects of my work but I have never worked with a service center that has lacked as much as Cummins NW. It took almost 3 weeks for repairs to be done and the phone communication from the service department was almost nil. Our mechanic worked the night shift so he could not contact our warranty company (east coast) and no notes were left for any day shift personnel to take over. We lost over a week in just communication time from warranty to service. I have cancelled two trips due to this and will never take my coach back to Cummins NW, Kent for service. I think the intention to do right was there but unfortunately the motivation was not, in fact in the end the day mechanic was down right rude. I am waiting for a call back from the manager, we'll see if that happens. I don't write many bad reviews, but I urge anyone who takes their coach there to think twice, especially if it is warranty covered repairs. UPDATE: So I'll change this to 3 stars. The GM called me back and was able to expedite the repairs. He also knocked off a significant amount to ensure we did not have any out of pocket expenses after the warranty company paid their portion. Overall the experience was still frustrating but the GM made good on his word and worked hard to make us feel as if we were a priority

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Brands
Yamaha Motor
Payment method
cash, check, discover, master card, visa, amex
Categories
New Car Dealers, Truck Service & Repair
Suggest an Edit