Edible Arrangements

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I ordered an edible Arrangement totaling almost $90 for a friend's birthday. The person receiving the arrangement had to call around to find out who sent the edible arrangement because this company didn't ensure that my name was on the card. Later that night, I finally received a text from the birthday girl asking if I sent her the arrangement. When I called Edible Arrangements to ask why my name wasn't on the card they gave me a ridiculous excuse and said that they are not responsible for reading the card to ensure that the information is correct. I will never use this location again. Very poor customer service.

Imagine my frustration with this Edible Arrangements (EA) location (Reston VA) when I tried to pick up an arrangement for my husband's birthday using a Groupon I had purchased. Now to be accurate in setting the scene, my Groupon had expired but per standard Groupon policy, even though the promotional offer had expired, I was still entitled to a credit on a future order in the amount that I paid for the Groupon. Being the detail-oriented consumer that I am, I made sure to confirm upon placement of this order (over the phone) that using the Groupon would be no problem and that the credit value would be honored upon pickup. So I arrive for pickup and first the young lady tells me that she doesn't know anything about Groupon and had never heard of such (despite the fact that I'd previously used one of my 3 purchased EA Groupons at this location). So after reading the "fine print" on the Groupon voucher and still not understanding, she then had to call the EA store owner who told her that he didn't know anything about any Groupons and to call the Groupon company. (We're now 20 minutes into this doomed interaction). Groupon walked her though all that I was entitled to but the young lady still had to call the store owner back to tell him what Groupon had told her. After all of this back and forth (and another 20 minutes), they offered me 50% of the credit I was due AND a smaller arrangement than I originally ordered. WOW! I don't know why I didn't jump on THAT deal! Ultimately, after COMPLETELY wasting my time, I walked out without my arrangement AND with yet another gripe against this company and their business practices. I'm DONE with Edible Arrangements at this point...if you feel otherwise, I hope your experience is 700 times better than mine.