Lux Nails & Spa

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OPEN NOW - Closes at 6:00pm

I went to the salon on a Monday afternoon so it was pretty calm. My sisters and I were attended quickly. They handed us sample books and a complimentary beverage. As the tech was working, she jerked my hands around and even burned me a couple of times explaining that it was because my nails were sensitive. She painted the first nail and I quickly told her that I had requested a different color. She removed Color #1 and continued to paint my nails Color #2. I was precautious and asked her if THIS was the correct color. The nail tech insisted the color would look different when she was done. When she finished, I was a little confused because my nails were still a different color from what I had requested. The tech left very quickly after she was done with my nails so I went up to the cashier/ manager and asked if they could change the color. She told me that nothing was wrong with my nails and that the color looked very nice. I proceeded to show her the sample books that had the correct color. She admitted the color was different and offered to do them another color but that in this case she made no guarantees that my nails would end up the correct color. I was appalled that they knowingly offer options with a promise to deliver the correct color and style. If she had explained to me prior to the service that chrome nails are difficult to achieve an accurate color, I would have understood but that is not the case with chrome nails at all.
I would honestly take my hard earned money elsewhere. The manager was not offering viable solutions to the dilemma and continuously told me I should have just been appreciative of a “job well done”. The gold chrome gel nails (they recommended) turned out awful in terms of color accuracy, paint quality, and durability.
Day 4: Half of my nails have chipped polish and I am not very active with my hands.