North Central Ford

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BUYER BEWARE!!! This is not a company you want to do business with as You can see from all of the NEGATIVE REVIEWS. Unscrupulous is a very good word for them. Go in knowing your credit score and what your trade in is worth because they will have you paying a ridiculous interest rate, undervalue your trade in and will make promises that they have no intention of keeping. SHOP AROUND BEFORE GOING HERE!!!

Mr Roy Coleman is my service person and has been since 2008. He's always very courteous and makes valid suggestions. He'll let me know what will need attention in the near future. As a female client, I never feel taken advantage of. Having reliable personnel such as Roy Coleman, is an asset to your dealership.

I purchased a new 2015 Edge, with James Mathias. I had a great exeperience. I came to north central ford after visiting another dealership a few days prior. My experience with James with completely opposite (in the best way possible) than my experience at five star ford in lewisville. James was friendly the entire time, personable, and never condescending. He has great customer service and is knowledgeable of what he's doing, he worked hard to get me a deal we both thought was fair. the whole process was quick and painless even with finance. I was in and out with a new car in a few hours. Overall the rest of the staff was very friendly too and I was greeted by nearly everyone I walked past. It was a great experience and I will definitely recommend James to friends and family who are looking to buy a Ford in the future. I love the vehicle and am very pleased with my purchase.

I bought a new car here last year, and I've never bought a car and had it serviced by the dealer I bought it from. One year into this and all my oil changes have been free. They're super convenient and the new waiting room is a great place to spend a few minutes while they do the service. Overall, this is what I wanted when I bought this car, and this Fusion Titanium is a blast!!!

Quick and easy oil change and 5k service for my Focus. Clean and comfortable waiting areas. Helpful and attentive staff.

Chris Cook was very friendly and helpful. Car was fixed in a timely manner. Everyone did a great job!!

North Central Ford Service Department is knowledgeable, helpful and very easy to deal with during my experience.

North Central Ford Service Department is knowledgeable, helpful and very easy to deal with during my experience.

I have had great experience in service, and just purchased two vehicles from Sean , and the Internet team. My son traded his fusion for another, and I purchased a 2014 f150. Great experience! My family and friends have bought 23 cars from Sean over the last 7 yrs. he's your guy .

At 46 years of age, I have to state this has been my worst buying experience ever. As a disabled veteran, and Pastor starting a non-profit to assist formerly incarcerated individuals to find work, I needed a minivan to transport these individuals. As a nonprofit, I had little money to make mistakes. I chose not to purchase anything from the smaller side dealers and thought it would be worth the little extra to purchase from a larger reputable dealer. I search for months in the greater Houston area. Not finding much I branched out to the Dallas/Ft. Worth area.



I saw a Ford Windstar that caught my eye at North Central. I talked extensively with the salesperson over the phone about the vehicle for about two weeks. With assurance I was informed that this is the vehicle to buy. I then flew to Dallas to purchase the vehicle. I inspected the vehicle to the best of my mechanical ability and noticed the radiator resevoir was horribly brown. The sales person brought a mechanic over who took the vehicle into service but returned shortly and stated it just needed flushing.



The sales person took me to autozone and I purchased the product for which the mechanic flushed the system. During the paperwork process, I was brought into the office to sign the finance paperwork. I asked them why have I been waiting for over four hours when I had already been financed with my credit union. They informed that their financing was better. IT WAS NOT! I then informed them I wasn't here to finance but to buy. I found out later that autodealers often get points or kickbacks of some sort for financing customers. Not sure about that.



I finally left NCF to drive the 4 hours back to Houston at about 7 in the eve (6 hours after initially arriving). An hour into the drive, the entire brake light system turned on so I immediately pulled over and called the salesperson and asked if I should return. He eventually called me back and said the mechanic said it would reset after turning the vehicle off. It did so I preceded to Houston whereby the lights came on again. A week later the vehicle severely overheated. Taking it to a mechanic to get the over heating and the braking system examined, he informed me the head gasket was blown, the radiator was corroded and possible water pump. I notified NCF for which they offered 500.00 on a 1200.00 overheating problem and nothing on the brakes (another 1157.00). I got the complete intake system done along with a new radiator but could not afford the water pump. The vehicle continued to overheat when the ac was turned on so I decided to then take it to Joey Meyers Ford. They said the water pump was failing and needed to be replaced. While Joey Meyers Ford really tried hard to work with me to repair the vehicle at little gain to them, I just couldn't afford it any longer.



I then called NCF and offered to return the vehicle and get something else. They said it was after the 3 day return policy and couldn't accept it for which I said "I would have returned it when I was an hour outside of Dallas if it wasn't for the salesperson telling me it's ok" They did apologize but said it's a used vehicle but agreed to give me 1000.00 for the van and sell me something else. That deal would have left me 4000.00 in the hold as I still owed 2300 for the van not to mention another eight hour drive to turn it in to them.



After much regret, and needing to move on, I sold it to a mechanic taking a 3000.00 (total) loss and delaying moving forward with our nonprofit. This has been a major nightmare. I agree it was a used 3600.00 vehicle and NEVER expected it would drive or perform like a new ford, however I would have thought that such a reputable dealership would allow their rep to be tarnished for what amounted to so much for me but, but literally pennies for them.

I took our '07 Expedition in for a diagnostic check to help identify the reason for the "jerk" or "missing" that was occurring during normal driving conditions. I agreed to the $138 diagnostic fee and was explicitly told that the fee would be deducted from the complete service ticket (free diagnostic) if we decided to have the work done at North Central Ford. If we decided not to have the service completed there, we would pay the $138 for the diagnosis and were free to complete the service at the mechanic of choice. It was diagnosed quickly through a computer check that we had 3 of 8 plugs misfiring and we needed to replace them as well and refresh the computer. The cost was $345 for the plugs and tune up and another $118 for the computer reset. If they broke a plug during removal it was another $99 per broken plug (max 3 or $297). However when I asked that I wanted any broken plug to ensure I was not being taken advantage of, they agreed and we hung up to complete the work. Within the hour I received another call from the service manager explaining the total cost was adding back in the original $138 from the diagnostic. When I questioned him to understand how that $138 was being added back into the total cost I did not get a straight answer and was told that since I picked a "menu item" the diagnostic would not be credited towards the total ticket since the menu item already has discounted rates. It became obvious at that point that they were not going to be able to increase the average ticket price with the $99 per broken plug because I wanted to see them and instead they were going to add back in the diagnostic fee of $138 to increase the ticket price. When I went to pick up the vehicle I asked for a better explanation and after 15 minutes I did not get one and when asked to speak to a manager was told that was not an option and even if I did speak to one, he would give me the same response. It was unfortunate to have this experience considering up to the shell game on the payment I had a good experience with quick diagnosis, an easy to understand fix and what I thought to be a reasonable approach to spending $138 up front for a diagnosis and the ability to get that credited if we had the work done there. If indeed this is standard practice at North Central Ford it should be explained at every chance, 1)upfront that the credit is not for "menu items" and 2)at the time of making a go/no go decision to have the work completed there. That may not have changed our decision for them to complete the work but the expectation and feeling of deceit would have been eliminated. Even after a poor explanation from my service manager and a request for someone else to explain it, I was not given that opportunity and actually told it would do me no good. Very disappointing and I would not recommend North Central Ford for service work because of the poor/deceitful communication and lack of customer service.

Sean Sachse was the best salesmen I have ever worked with at a dealership! He was truly a pleasure! Great experience!

Kevin was great to work with. He worked hard to find the right vehicle for our family and kept us in the loop on the progress of getting the vehicle to Dallas during the whole process. Thank you for such great experience!

Thank you to everyone at North Central Ford for all the positive feeling throughout the dealership, from reception area to finance to helping me into my vehicle at departure. Josh was very knowledgeable and did an excellent job! Thank you, guys!

This is the worst car dealer in dallas in my opinion.

They Lied about the price that they quoted me, They did not do what they promised they would do when i bought the car.

They'll be nice all the way up until their money gets deposited then you're on your own.

and dont give a crap about customers, or customer service.

Clay Munoz plays a dirty game of quoting one price, then when it comes down to it he'll change his story.

The only good thing that I can say about North Central Ford is that I will never buy a car from them in the future,

and I will warn all my friends not to purchase from them.

If i Could give zero stars i would.

This place is horrible. No real customer service skills what so ever. I think they're really not interested in having customers in the Service area. The service amounts quoted are way over priced. They are ripping off unknowning customers. People be ware...