Fujiyama Japanese Steakhouse in Richland

Write a Review509-713-7588

OPEN NOW - Closes at 9:30pm

I find it appalling that just because you are seated with a large group, this place will automatically charge you gratuity. They claimed I had a party of 7, when I in fact only had a party of 3. The party to the right of me was also a party of 3 and the party to the left of me was a party for 1. However since there was a total of 7, they automatically charged me gratuity, claiming I had a party of 7, since there was 7 people at the hibachi grill. I spoke with the manager Joy, who was anything but, and she refused to correct the bill. She was the most horrible, rude, and degrading manager I have ever had the misfortune to encounter. She rolled her eyes, huffed, and strode away mid-sentence. Even after explaining the situation, that I only had a party of 3, she refused to fix the bill. I had already tipped the chef, but that did not matter to her. She was completely rude. I will never return to this establishment again, all because of her. Her actions alone show how they really value their customers. I would appreciate someone to call me to resolve this situation. Thank you.