Disciple Property Management

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I have tried for three days to get this company to call me back to view a few rentals. Hubby and I called multiple times, left voice mails (when the calls actually went thru and made it to voice mail), sent emails, went thru the website to request info and have received ZERO response. I’ve looked up a couple of the property’s owners and thinking of calling them directly to let them know how unresponsive and unprofessional their mgmt is to prospective tenants.

It was a joy to work with Disciple. Courtney Munoz was extremely professional, honest and helpful from the very beginning. She was very responsive to calls, texts and emails, and was able to negotiate on our behalf in a timely manor. My husband and I would highly recommend them to other owners and renters!

Doug and Christy Leahy

Disciple has been very helpful anytime we have needed anything. I see the bad reviews and have a hard time understanding because this company has been a pleasure to work with.

DO NOT RENT FROM THIS COMPANY! I would give zero stars if I could! We lived in a rental property for 28 months. 1 year into our contract they started charging us extra money for our "pest control" when we inquired we were told the money would be taken off our account as we were indeed paying the correct amount according to our contract. Upon moving out we then told we owed $100 for pest control even though we paid every month in full according to our rental agreement. We also used to carpet cleaning company that disciple recommended when moving out. They NEVER showed up on the day we scheduled, even though we waited all day. They told us they could come back the following Monday and we were moving out on Sunday. Disciple let them into the house after we left and and did the move out inspection without us present, as we couldn't do the inspection before the cleaning was completed. The inspection was done 2 days after we moved out and disciple had given other people access to the house. They then turned around and said that the carpet couldn't be cleaned so they used our deposit money to buy new carpet for the home owners. I feel like we were purposefully circumvented from the process so that they could illegally say that we damaged the property (we did no such thing) and take our deposit money. We are a military family and have dealt with many property management companies over the years. We have even dealt with another company in the local area. We have NEVER had an issue getting. A deposit back, as we always take good care of our homes. The house was also advertised as having a fireplace (the fireplace never worked) and the ice maker in the refrigerator also never worked. No amount of calls about these issues could get them resolved and the few issues that did get resolved took several weeks to do so. In my opinion. No renter should ever have to go 3 weeks without a refrigerator! My family will be pursuing legal actions and we are in the process of trying to have the company placed on the military "do not deal with" list. Please learn from our hardships and do not do business with this company.

They appeared to be good at first, but after dealing with them for 2 months, I would never recommend them to anyone. Owners are better off collecting rent from the tenant themselves, as this is all Disciple does. They don't return service calls unless you hound them several times, they have no communication with each other, and they don't have the decency to get back with you on anything. If you want an answer, you have to continuously call them, because although they say they will get back with you, they never do. I would never personally have them manage one of my properties, nor would I rent with them again. They also don't look out for the homeowner because there have been many service calls that could've been an easy fix, that rather than dealing with, they just replace it ( When they get around to it.) This costs the homeowner more money, when it could've been fixed with one part, etc. Basically, LAZY property management.

Disciple Real Estate was our property manager for residential rental in Richmond Hill, GA. Our lease agreement with our tenants –as prepared by Disciple - prohibited smoking and pets. We were appalled when we learned that Disciple had not paid attention to the fact the tenant was smoking heavily in violation of the lease; had they ever inspected the property as they represented they would (and later even admitted they had been too short-staffed to do so), this would have been obvious! Moreover, b) after vouching for the tenant and encouraging us to allow the tenant to build a fence by assuring us that they (Disciple) would certainly be aware should the tenant attempt to conceal pets (our concern in response to the fence request, to which the property manager stated in an email that she drove by the property daily and would know if such were the case), Disciple failed to observe that the tenant had been, in fact, breeding pit bulls who ruined the yard.



Even worse, the tenant built the fence on the neighbor’s property (despite that we had also asked the property manager to ensure the fence was built within the property line). Had Disciple set foot on the property, it would have been obvious that, the fence was so far on the neighbor’s (unoccupied) property line that the neighbor’s sprinklers were inside our yard!



When the rent was late for the very first time in years, the property manager did not act promptly within the time period specified in the tenant’s lease to contact the tenant to learn they had in fact vacated! This caused for us loss of rent.



Though we cooperated fully with Disciple and strived to pay for the repairs quickly (repairs after tenant move out were executed and managed by Disciple’s own sister repair business) so that the property could quickly be re-occupied, Disciple was extremely slow to submit the final bill, and unresponsive to our requests to return to us the key to the property. These delays resulted in further unnecessary loss of rent.



After we retained a new property manager and finally received the key from Disciple, we learned there were even more repairs necessary. We learned about the presence of the prior tenant’s dogs only when the new property manager inspection of the property after Disciple’s repairs were completed! Therefore, Disciple did not inform us of this even after the tenant moved out!



Moreover, in response to our inquiries upon multiple annual lease renewals regarding the acceptability of nominal increases in rent, Disciple discouraged any increase, always advising that the rent was commensurate with other properties. To the contrary, our new property manager had no difficulty in increasing the rent by $100 per month.



Finally, our chances of collecting for property damages and lost rent from the tenant who vacated and defaulted on the last month’s rent are virtually nonexistent because, at lease signing, Disciple fell short of protecting us in that they obtained the signature of only one occupying party. That party’s income is of a nature we will be unable to attach for damages and lost rent. Had Disciple been thorough to obtain the spouse’s signature (employed elsewhere), it would have made a significant difference in our ability to collect.



This kind of blatant management neglect and tenant leniency unfortunately cost us into five figures in combined lost rent and property repairs. We can only conclude that Disciple had their own – and not the landlord’s – best interest at heart. After finding a tenant, they did little more than collect the rent. This is in stark contrast to our good experience with attentive property managers for our property in another state. We can only conclude that we would have better protected our investment and fared far better financially to save the property management fees and have the rent paid directly to us.