By-Pass Animal Clinic

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CLOSED NOW - Opens at 8:30am

When our West Highland Terrier needed services and our vet could not be reached, the staff at the Animal Care Clinic stepped in and attained to our beloved pet as they would a patient of theirs. They even came to our house to get him to the doctor when I was home with him and unable to transport him.

Absolutely POOR customer service. Customer service would imply the have any... which they don't. When they operate, they will not even call you to tell you if your pet is okay. Even when you ask them to call, they never do. There is absolutely no communication between the staff. They are clueless!!!! They never read their chart so they know what they are supposed to do. I lost my dog last Christmas, and shortly before she died she became ill very suddenly. When I called the emergency # to have her seen right away because she stopped eating, and she was trembling, and visibly in pain, the vet actually said it didn't sound like an emergency to her and that I should call and make an appointment. When I took her in, the other vet, Dr. Walls, said she had advanced stage liver cancer and only had 2 weeks to live. He told us that we should put her down. We lost her 4 days later. They say they care about animals... THAT IS A JOKE. The only thing they care about is themselves. I am definitely taking my business elsewhere!!!!!!!!!!

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They are the best vet in town. Great service for a lower price. They handle my pets with love and compassion. I highly recommend them to anyone looking for a vet in Richmond. They always remember me and my pets by name and work me for appts if needed!!!

They got us in quickly and accurately diagnosed and treated out sick cat. Prices were very affordable. The doctors and staff where wonderful.