Country Club Place

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OPEN NOW - Closes at 5:00pm

I recently relocated to the Texas area and I solicited a realtor to assist me with finding an apartment until I found property I wanted to purchase. Country club was suggested. This company uses the system that changes the rates every day meaning if you don’t lease that day, tomorrow the rate is going to increase (I call it the bully system). The first time I called, I spoke with an individual named NaTasha, she was very abrasive she acted as if I was calling her at home during dinner. I didn’t allow her to reduce me to her miserable level of life, and I inquired about their one bedroom apartment and informed her of the rate I was given from the realtor. She said “they need to update their prices”, in a very hostile tone. She said you need to refer the prices on our website. Needless to say I suggested she have a blessed day and ended the call. I watched the prices on their website and I called back because they had an unit in the price range I would be willing to lease at. I spoke to a young lady named Misty. She wasn’t pleasant but she wasn’t as vile as NaTasha. She said “no that rate is wrong on our website”. I informed her of the conversation I had with NaTasha that the rates on the website was correct. So I contacted the regional manager, her name is Terry. She also was not pleasant but she said there is a disclaimer that prices can change without notice but she can put me on a list. I informed her that the price gouging, false advertising, and all of the negative reviews of their company finalized my decision against renting with them. If they treat you like this before you invest your money in their company, you can expect nothing more than despicable customer service once you sign a contract/lease with them. Horrible customer service, believe the reviews, don’t waste your money (it is a waste of money anytime you rent) with this company. I sent this letter to the corporate office as well. If it is an ethical company it will review, evaluate, and incorporate a hassle-free FRIENDLY action plan. Hopefully this will eliminate the next person seeking an apartment from having a bad experience like I did.