Brown's Volkswagen

Write a Review804-379-7283

CLOSED NOW - Opens at 7:30am

My husband and I just had the most exceptional car buying experience with Ted Sisk of Brown's Volkswagen. Ted was kind, helpful, informative and worked hard to match us with the perfect vehicle and keep us informed throughout the process. Once our car arrived in Richmond, he took a great deal of time to teach us how to use all the technology the car offered. We never felt pressured, yet he communicated with us promptly at each step. We truly felt as though we were working with a friend or family member. He helped us get a great deal, too, and I'm tough to please when it comes to car pricing. I wouldn't hesitate to recommend Ted Sisk and Brown's to anyone. He is honest, very knowledgeable about cars and committed to his customers. We're thrilled with our VW Golf!

I have purchased 3 cars from this dealer in 1-1/2 years. I almost purchased a 4th today.



The service department is super. The sales and financing staff in my opinion is terrible.



The first car, new Pasat, delivered to us with a dent in the roof. Lucky we noticed it before departing the dealer.



Second car, the engine compartment full of leaves and sticks, appeared to never been opened for delivery routines.



Third car we were deceived regarding a purchased maintenance agreement on it and the second car. Of course the financing ace that sold us on it is long gone, they couldn't even produce the paperwork showing us the agreement the financing person had to sell us on the product.



They are being difficult in righting the situation. Making it very difficult to obtain a refund for the agreement and trying to "prorate" something not used.



My next step will be VW America and then court if I am not satisfied. JUST BEWARE.

We bought a used VW in March. The sales men were all dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it. STAY AWAY from this dealership!!!!!

It's very, very sad when someone spends thousands of dollar at Brown's Jaguar and get treated like a child. I was shock when my son told me that someone in the Service Department threated him with bodily harm, apology and then lie to law enforement. I hope everyone reading this email think about how you would like to be treated when you spend your money. We all know that repairs on a Jaguar is not cheap, so if your company does not fix a repair properly, then it costly to the owner. If Brown's Jaguar was not responsible for the damage, then you will jump to being defensive about it. I hope you all learn to treat your hard working customer with respect, regardless the time you have worked on a Jaguar car and the experience. Everyone can make a mistake, but owning up to it means being a big person.