Dave's Auto Spa

Write a Review804-327-9933

CLOSED NOW - Opens at 8:00am

I am giving them a 1 only because I have to give them a rating. Took my daughters vehicle to get a car wash, we were the only customers at the time, instead of cleaning the car they were playing around then the gentleman called us to over for pick up. However the car was only have cleaned. Had to asked him to clean the top of the tires, the doors, the front of the vehicle and the windows which were spotty. He got a whole attitude. We had to be somewhere so I immediately got on the phone to call them which took over an hour to get someone to pick up. Glad we pulled up at the gas station near by to take photos. The young lady who answered stated she was the manager on duty, as soon as I stated had a issue with the service and vehicle wash she immediately knew who I was, though she was nice enough she said I would need to speak with the regional manager to get a refund, took my information and told me to come see him at 1130am. Arrived exactly at 1130am today who regional manager, the associate called him and he wasn't willing to assist or allow anyone there to help. I am going to hope the young lady was sincere when she told me to come today. It is unacceptable NOT to take accountability or make it right for the customer. I have the video of the employees play around instead cleaning the vehicle (their actual jobs), both conversations. Every customer should be treated with respect, the service they pay for should be received , and employers should make it right when they miss the mark. Run don't Walk from this business. Took the vehicle to have it actually washed by actual car wash - clearly this is NOT one. Will also be placing a BB complaint, no one should ever review a lack of service like this, go where service exist.

I will be posting the videos and full pictures on social media.