Greyhound Bus Lines

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My suit case was lost. We were on a 3 hour layover in Richmond VA. The bus was sent for cleaning; we were given boarding passes because we were returning to the same bus. We were advised to leave our personal bags on the bus. After 3 hours and when we were called to returned to the bus, the staff had loaded the bus with new passengers. the bus was loaded already. Many passengers were advised to take their belongings and board another bus. This was the worse debacle I've seen in my entire life. And don't waste your time trying to reach a supervisor, the terminal or district manager because they are on vacation 24/7, and don't return phone calls. I guess that's why everything is in such a mess. No management staff during the week days or weekends either. For four days I've tried to reach the supervisor, district manager, and terminal manager at the 42nd Street bus terminal in NYC; made several calls and visited 3 times during the day and night hours to no avail. Utterly despicable.