Kustom Moving & Storage Inc

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Walter was our contact person. He was professional and very pleasant to work with. He and Cory loaded the truck quickly, taking care to wrap pieces. Cory and Terry took the truck for the 90 minute trip down to Newport News. They unloaded the truck promptly and efficiently. There was no breakage or damage. They took care when lifting even the heaviest pieces up the stairs to the second story. Our family was very impressed with how polite everyone was. The quote for moving was not the least expensive, but we felt that the service we received made the difference well worth it. We would definitely recommend going with Kustom Moving.

I wonder how Kustom Moving is still in business. I had an extremely bad experience with KM. They gave me a very good low estimate for moving. Walter, who was my contact at KM, spoke well in the beginning. However, he is extremely unprofessional and rude. Firstly, he said he will give me boxes for "free" for packing. He delayed bringing me the boxes by ONE full day, and he did not remember until I called him a few times to ask for the boxes. Then he came 2.5hrs late for loading. I had to scramble for packing and missed some appointments because he was late. Then he bullied me into paying $50 extra for being "late" at my new location, although legally I did not owe him a single penny more than what we had already agreed upon. I had the receipt which he signed showing how much I owed him upon delivery. He told me his guys would not start unloading unless I paid him $100 extra for being 1hr "late". Seeing that I was not buckling down, but that I had no choice, he started bargaining, and settled for $50 extra. I would recommend staying away from Kustom Moving. They have a C- rating on BBB. I should have known better.

Do not be deceived by a company that pads its ratings. Do your own research with the BBB. 3 unresolved consumer complaints placed against KM in the last 3 months. They have a 'F' rating with the BBB. My antique piece of furniture was damaged during my move. They took the piece but never repaired or returned! I've been waiting 5 months and KM will not return my property. KM will meet me in court on 10/21/11 to face their warrant in detinue at the Henrico County Courthouse