Pearson Kia
8301 W Broad St, Richmond, VA 23294
Reviews
07/24/2011
Provided by YP.comIf I could give them no stars I would. This place absolutely ripped us off and then acted like jerks. First off, I bought an rx 8 r3 from them and was thrilled to have it, the customer service was OK at best when I bought it. Then, after 6 months, I noticed my low oil light was on and my mileage wasn't nearly as high as it should be for the oil to be low. So I called this dealer and asked why the oil was low only for them to tell me that I'm supposed to check the oil every other time I fill it up with gas. I immediately got mad because NONE of the sales people told me that when I bought the car, don't get me wrong because I probably would have bought the car anyways but it's just the fact that they didn't tell me about it. I could have seriously messed up the engine because they didn't tell me about the oil. And yet the sales person, even the manager, was rude. So I drove back up there because I wanted to sell my car back to them even though I love my car I simply refused to do business with them anymore. While discussing with the owner of the place about why I was trying to sell the car back he immediately blamed the problem on me and after discussing with him further he just left the table in the middle of me talking to him. I have bought Fords, Cadillac’s, Mercedes Benz and NONE of those dealers were EVER as rude as this place. The owner of the place had the attitude of a teenager and kept accusing us of lying and wouldn't even give us an apology for not informing us about the oil situation he just kept saying "well you came to us". I love my car but the people here were so rude that I would trade my car in for a prius just so they wouldn't get my business anymore. Please do me a favor and DO NOT go here. Completely rude. If you wanted to get treated like crap then this place is for you
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun: - Extra Phones
Phone: 804-965-0300
Primary Phone: 804-965-0300
Phone: 804-965-0200
- Brands
- Kia Motors
- Payment method
- amex, all major credit cards, check, mastercard, visa, discover
- Other Email
- Category
- New Car Dealers
- Other Information
Parking: On Site, Self, Free