Pep Boys

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CLOSED NOW - Opens at 7:30am

The customer service is poor. There's a heavy set Indian lady who claims to be the store manager that is very rude. I watched her help a Guyanese couple out and was very polite . After helping them her response to me and everyone else waiting was I'm going on lunch one of the guys will help you. I only had a simple question to ask. My personal opinion is she could have missed a few lunch breaks. Every time I come to this location I witness her being rude and disrespectful to customers. I think she needs to take a class for customer service. The manager Joe helped me out. He was nice. I would avoid this location as much as possible. The staff are on their phone more than they help customers. This place been this way since I could remember. New management and this location might be ok. If the manager is nasty and rude you can't blame the staff.

I WOULD NEVER GO BACK THERE. A SIMPLE OIL CHANGE ALL MESSED UP. AND THE MECHANIC SAID " WHATEVER" HE DIDNT CARE. HAD THEM CLEAN IT UP AND THEY STILL LEFT OIL ON THE ENGINE COVER AND ALTERNATOR.

I went into the store yesterday, Tuesday, Jan 27, 2009, and I must say all I get is this damn female Manager on the phone, all I get is please hold on....what kind of service is this? I went in there for someone to recommend me the best GPS cause I only now have my own car and I needed one to guide me to my destinations.

I think this female employee should review the customer service manual how to treat a customer when he/she walks in the store. I really cannot remember the name or I would mentioned it...something starts with a 'S'.

Anyway, I was so angry that I went to another store. I thought I should let the public knows.

When I signed in to add my comments, I read a comment from someone about a Mr. Fleming, maybe he should provide some training to this lady 'S' who was on her phone all the time I was there on how to treat customers.