D'oasis Carwash

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CLOSED NOW - Opens at 7:00am

I was plagued with issues and problems that made it a poor choice for "auto detailing" services.



I found many things NOT DONE at all or done poorly:



#1. One tire rim had been completely missed on the front passenger side (it was very visibly filthy and even covered with black road tar so I don’t know how they could have missed it). Twice, I had to ask them to return to it with a scrub brush until they finally made it look as clean as the other rims they had already done.



#2. All of the door and rear hatch jambs were completely missed.



#3. Windows were poorly done, leaving lots of streaks on the glass. Even though they wiped some of the glass down again (at my instruction) I still had to wipe them down myself the next day to remove the streaky mess left on the rear and side windows. Even my passengers complained the following day about not being able to see out the windows and offered to clean them so they could clearly see out the windows during our drive to Las Vegas.



#4. Top of van had several missed spots, especially around the top rack mounting areas.



#5. Exterior wax job was unimpressive (left me with the uncertainty that they had even waxed the car but more likely ran it through their car wash and then hand wiped it down with a cloth - no signs of a buffing machine). The overall exterior cleaning turned out to be more of a cloth and spray bottle operation. However, the interior cloth upholstery was done fairly well by the one guy who took responsibility for it.



#6. I spent a considerable amount of my personal time pointing out and instructing the 2 guys on what they had missed (I don't think they even know the meaning of "detail") and I had to wait another 45 minutes while I instructed the 2 guys to do spot cleaning to the car. I had previous plans which involved taking my family to see a play and now I was really pushed for time.



I was running out of time, they were ill equipped (only one spray bottle to share between the two of them) and I couldn't wait any longer for them do the job that should have been done, so I told them I was ready to pay.



#7. When I presented my credit card to pay them the previously agreed upon price of $140 (unjustifiable for the quality of provided service) I was told that "sorry, we don't accept credit cards", even though we were standing directly in front of a posted sign that said "we accept MasterCard, Visa". They further explained to me that credit card acceptance only applied to the "carwash" portion of the business and not the "detailing" portion of the business and had only a $20 limit. When I asked where it is posted on the premises or even in their advertisements that they DON'T take credit cards for the "detailing" portion of the business, they could show me no evidence of the fact.



#8. They made a call to the owner who said that I still had to go down to the nearest bank and bring them back cash. This took another half hour of my time while now fighting rush hour traffic to get to and from the bank.



Time is ticking, both stress and disappointment is very high. Not your anticipated or pleasant “customer service experience”. I was told by one of the two guys that the "credit card misunderstanding" has happened several times before. So why hasn't it been fixed?



I still had to make it home, get my handicapped mother ready, get myself dressed and pick up my girl friend and make it to the play in downtown Riverside by 7:30 PM. It’s now 6 PM.



Yes, I returned an hour later (on the way to the play) with his cash money.



We had a polite exchange, but I left there feeling that he still remained blind to the real problems with his “auto detailing” service and the true meaning of customer service.



My recommendation is obvious . . . only go there for the car wash services. . . NOT the “auto detailing” service.