Raceway Ford

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OPEN NOW - Closes at 8:00pm

Dan Ritschi in fleet He has an outstanding customer service. He is on top of everything nice attitude willing to help every customer in any area that needs help. Bill Hernández from Riverside CHP

This dealership is totally unethical. I drove from Huntington Beach to their dealership and purchased a Ford Edge from them to be financed by our credit union. The car was not ready to deliver and needed to be services and detailed. Their sales manager and finance department issued a purchase order for my credit union and we agreed that I would return the next day with the check from the credit union and the car would then be be ready for delivery. I spoke to the Sales person that morning and informed him that I will be in around 2PM with the check and he agreed that the car would be ready. While at the credit union completing the paperwork the sales person called me to inform me that they had sold the car. When I spoke to the General Manger she was totally unapologetic with a very negative attitude and basically said too bad. I would recommend that any person stay away form this place. They do not tell the truth and are typical auto sales totally unethical liars.

After posting a review they quickly got things handled and apologized tremendously for the incorrect handling of our account and resolved most the issues. None of us are not perfect but they stepped up and got things handled.

Not a reliable, honest, or customer friendly company at all.
just bought a used vehicle from them with extended warranty for four years bumper to bumper. Within in two days of purchasing the vehicle and using the a/c it was not working properly. took the vehicle in to get looked at. After 8 hours of being there they didn't look at it at all.
One week later the van broke down on the road. took it in again. called multiple times and no answer, always redirected to voice mail. once a returned call. after three days of vehicle setting they get authorization to fix the alternator. But will not cover the a/c because they say animal has chewed the wiring.
Has not worked since we received it. we also asked for 3 other things to be looked at but they have not check those out either.
We were told once in three days that they were doing repairs and another day they waiting for repair. another day they said they were doing repairs, and then the next day they will start the repairs if we approve them. That was with us contacting them

not up front or seem to be honest at all. one time they called us back through the whole ordeal. We fiscally had to go there every time to get any info at all.

We are a service company and would never do that to any of our customers. We do understand that some times there are communications errors and no body is perfect. but they dropped the ball at every possible chance and did not try to pick it up at all.

Our fleet vans and trucks will now go somewhere else.

We only ask for honest, up front and at least communication with us on what is going on.

Great service and our salesperson Rick was great and came through with great pricing. We had compared pricing with 2 nearby dealers and Raceway beat the others.

The only person there I feel thats worth talking to is James Burgess, the salesman Derrick was ok but his lack of employee empowerment greatly reflected on the the companies lack of trust and credibility of their salesmen and women. The finance guy i dealt with Angel, I can say im glad i will never see him again in my life because somehow or another he slipped in a 1095 dollar option in my contract that I was told nothing about, which translated to me not getting my car when promised. FURTHERMORE, Angel promised me that he would have a peice of mail out that was vital to getting me my car on time and because of his actions I still am with out a car and just a approval from the bank. I would also like to note that starring out the window at the Derricks desk on Saturday for hours on end waiting for ANGEL to get the contract in order was less than delightful. The part about all of this that bothered me the most is that when i told Derrick (my salesmen) i was hungry and wanted to go across the street to get some food his response " oh these guys don't like anyone to leave unless we have signatures." so in other words no i would appreciate it if you sat here in hunger until we get some money from you. Luckily James (sales Manager) told him to take me in the back 30 min later and give me some of their employee food.

After waiting all day to have my turn signal switch replaced, I drove home and noticed a hub cap was missing. The service department was also checking on a front-left tire issue. Now a hub cap was missing from that same wheel! I had just filled air in the tire before arriving, so I know the cap was there when I dropped it off. After calling the service department back, I was told the technician couldn't remember if there was a cap when he worked on it (there was). He said he would work on it and call me back the next day. At the end of the next day, I called back. Now the technician is saying "it never had a hubcap," and the serviceman is nowhere around. A week later, they won't return my calls and are ignoring the issue. The tech either lost, broke, or stole the hubcap...and I had to go to another dealership to get a new one. I will NEVER go to this place again and I will pass this bad experience on to everyone who owns a Ford!!

Great service from everyone, especially Dave De La Rosa. I will definitely recommend Race Ford to my family and friends. Thank you!

Good customer satisfaction. Good sales. Thank you and we will definitely be seeing you next time we are on the hunt for a new Ford.

Everyone was super friendly, answered all my questions. A great experience!

Everyone involved in the deal was great to work with.

Jake was awesome to work with. His attitude was one of the main reasons we came back

I recently bought a 2010 F250 from Raceway. It really was an awesome car buying experience. The salesman I worked with was really knowledgeable and was very helpful when it came to financing and payments and that entire process.

They've taken care of my Saleen S281 & the Lightning and have never sold me anything they didn't need. I've been going to this location for the last few years and I've always had a great experience. There was a time where I needed a few bolts for the saleen where the Headers meet the H-Pipe that apparently came loose. The tech sat with me for 30 minutes after his shift ended helping me find those bolts that I needed.