Riverside Metro Auto Group

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My daughter took her hyundai in to get an estimate for repairs. After charging $120, Nick met with her&gave her a general idea of what the repairs would cost.($3000-$4000)He DID NOT give her an itemized quote, LIKE SHE ASKED&paid for.He said that they did not give out itemized quotes until she agreed to get the repairs done there.

I called the service manager,Jim Sams,& told him about the situation & what Nick said.Jim said that there was NO WAY that Nick would have said that.He repeatedly talked over&interrupted me,&generally acted with ZERO sense of customer service.I was shocked that someone in a service industry was being so flat out RUDE to a potential customer.

I did finally get an estimate faxed to me.Since then,I have gone to two different body shops to get itemized quotes.THE MOST EXPENSIVE of the two quotes, was $2100.Not only does this dealership provide horrendous customer service, they also rob you blind.I WILL NEVER GIVE THIS DEALERSHIP ANY OF BUSINESS AGAIN.