Tonkin Plumbin Inc.

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I called Tonkin because they contract w/ my water heater manufacturer for direct billing on warranty repairs. They were my 2nd choice as I had been jerked around by another "contract" plumber (Hanley/Plumbing 1 -- do not use them!), but we've used Tonkin for other things in the past with good results too.



Tonkin came out the following morning at the time they said they'd be here (shocking!!), and replaced not only the part that the mfr had recommended (thermocouple) but the thermostat too, as he said that was more likely to be causing our problem. So far, so good. No charge to us and we have happily been loving our warm showers ever since.



BTW, the plumber did not bad mouth our water heater or the mfr at all, even though there are horror stories all over the internet about this particular unit. He was very polite and diplomatic about the whole thing.