Pizza Hut

Write a Review540-344-6300

CLOSED NOW - Opens at 11:00am

Unbelievably rude manager. Never complain but we didn't get what we ordered and Melissa, the on duty manager was not apologetic. In fact, she argued, raised her voice, was extremely nasty, and hung up on me when I asked her name. Had to call back to get it. She took no accountability that our food was crap, uncooked, unflavored, not what is advertised and not what we ordered. She shifted all the blame to some "order taker" that they do not communicate with. She claimed to have prepared our HORRIBLE food herself and begrudgingly offered a credit after a very defiant conversation. My advice, NEVER EAT HERE OR ORDER FROM HERE. Sure to disappoint then blame you for the disappointment!

This Pizza Hut is an absolute disaster as far as service goes. The only reason we hadn't stopped giving them our business is because they're the only pizza place that delivers to our neighborhood, but as of last night we're done. Three times in the last year, we've ordered pizza delivery from them and were quoted a time of about an hour. That's not impressive in the first place, but each time the pizza was still not here at the 1&1/2hr mark. We called and the cashier seemed completely baffled by our lost pizza each time. Two times we received cold pizzas around the 2hr mark, and a third time the pizza never did turn up. They did offer to send another one up to us free of charge, but we had hungry kids and were hungry ourselves, so we wanted to know when to expect it. The answer was, "I really don't know," so we declined. Since the actual employees are completely unable to quote an accurate time for the pizza to be ready, I've very recently started ordering online for carry-out. That worked a few times, but last night it was the usual crap up there. I was quoted a time of 7:05 for pick-up, which was 40 minutes compared to the usual 15-20 minute quote. That's fine, it's Friday night. I get it. But when I walked in at 7:08, there was a long line of people and nobody getting served. The man in front of me was in line to order a carry-out pizza. He ordered one pizza box and was told it would take "at least an hour" for it to be ready. By the time I got through the line it was another 10 mintues past my pick-up time, but I was told it would probably be another 20+ minutes before my order was ready. Due to previous experiences with this pathetic Pizza Hut, I knew that most likely they would just keep telling me that over and over again, so I canceled the order. I was given a sarcastic-toned, "I'm sorry, but we got a bunch of orders at once so we had to change the times." Yes well, if you have to change the times then you should be telling that to the customers before they drive in to pick the damned pizzas up. I ordered pizza for dinner because I'd worked 11hrs and had hungry children at home. This constant scenario at this Pizza Hut is absolutely unacceptable. Get it together, Pizza Hut.

My experiences with this location have always been prompt, courtious, great quality food and service. I recommend them.