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Reviews

NB
Nijole B.

08/26/2017

Provided by YP.com

Took in brand new dress to hem. Totally ruined it. The front was longer than the back. Blamed it as a manufacturers defect. Insisted she cut straight. She cut crooked - trimmed the piece to make it look like she cut straight after she realized her mistake. Would not fix it, did not get refund. Took it to another cleaners - got it back the next day with a perfect straight hem. The only defect is Walton cleaners seamstres.

claimed iconBusiness Response08/31/2017

Hello Nijole, As it was previously explained, customers who self-pin their clothing will often imagine the clothing to look a certain way due to their inexperience. The dress was brought in to the store with only a single pin by you. We trusted you, like many of our customers who come to our store with their clothing self-pinned, would understand the risks of pining their own clothing and not having it professionally consulted/pinned (which we do for free). We then used the length pinned as a guide to cut the dress according to your single measurement. We save all of our scrap pieces, especially for those articles of clothing that we do not pin/measure at our store. The accusation that we cut crooked and then tried to trim/doctor the scrap pieces in anticipation of your complaint is absurd and completely false. The accusation that we would not fix or give you a refund is also a total lie. We not only offered you a FULL refund of our services, we even offered to fix the dress completely for FREE. You had REFUSED numerous times to even try on the dress so that we could not even verify the length/hem of the dress. The dress was left on the hanger during our entire conversation so we can't even say your claims of a crooked hem line are even true. We even offered to explain the process to another seamstress of your choosing at another business to appease your lack of understanding to prove our experience and high-quality work. Unfortunately, you refused the refund, refused the free clothing alteration services, and even refused to let us talk to the seamstress of your choosing once we had agreed to do it. We take pride in the longevity we have experienced in this business and amicable resolution for nearly all customers who are initially unhappy. Once we explain all of this to our customers, they come back to us better educated, empowered and happy with our services.

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MB
Megan B.

02/06/2014

Provided by YP.com

Impressed!!! It's about time!!! I've been searching for a decent dry cleaners, and it looks like I found a GEM!!! They really know what they are doing. The staff is helpful and friendly. Check out their website for discount coupons.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Payment method
all major credit cards, check, debit, mastercard, visa, cash only
Location
Rochester Hills Plz
Category
Dry Cleaners & Laundries
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

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