Need a good plumber? Roto-Rooter is North America's largest provider of plumbing & drain cleaning services with more than 600 locations in the US and Canada. Roto-Rooter is the company to call for residential plumbing, commercial plumbing, drain problems, sewer cleaning, sewer repair and 24-hour emergency plumbing. We're fast, we're professional and we guarantee our work. No job is too big or too small. We do everything from underground sewer line repair / replacement to faucet installation and every plumbing job in between. We can fix disposers, toilets, sinks, showers, water lines, water heaters and sump pumps. Our plumbers are courteous, efficient and ready for anything. Our plumbers excel at a number of tasks including water jetting, video camera line inspections, leak detection and line locating. Roto-Rooter offers eco-friendly drain cleaning products that will take care of your plumbing problems and protect the environment at the same time.

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Reviews

09/20/2016

NO! NO! NO!

This is the same company as Rochester Plumbing & Heating.

It started with a dripping bathroom tap. After first trying replacement washer, I bought new valve stems for both faucets, but couldn't stop the drip. Out of frustration, I called Rochester Plumbing & Heating. After explaining the problem on the phone and emailing photos of the faucets and the new valves, Dave from RPH came out to solve what I thought would be a simple problem. After 1.5 to 2 hours he told me I needed to replace entire faucet and that I also needed to replace one of the shutoffs under the sink; minor he said, parts on the truck. He said he would put the bill on a tab and add to it if I wanted them to come back to install the new faucets and replace the shutoff. As per his suggestion, I purchased a rather simple Delta faucet and called them back, thinking this would be a rather easy install. Another hour and a half to two hours later, I was all set. By the way, he didn't even replace the sink drain, which is the hardest part of install. Then I got the bill, $315.00 labor to ascertain what the problem was with the existing faucets and then to install the replacement that I supplied. Total bill, $351.00 and change, TO FIX A DRIP! I called them to express my dismay, and was told by Service Manager Wayne that it was reasonable. I asked how he would feel if I charged him $350.00 identify the drip problem and install a replacement faucet that i supplied; he said "I need to talk to Dave". Also said he would call me back the next day. After 3 days I called him; no answer, left a message. Did that for a week. I finally caught him and was told that the price was fair but that he would be prepared to issue me a credit and take the bill down to $300.00 flat. This meant I was still paying roughly $265.00 in labor to get a faucet, that I supplied, replaced. I paid them, but we are VERY dissatisfied. We will never (nor will any of our friends) use their services again.

09/20/2016

NO! NO! NO!

It started with a dripping bathroom tap. After first trying replacement washer, I bought new valve stems for both faucets, but couldn't stop the drip. Out of frustration, I called Rochester Plumbing & Heating. After explaining the problem on the phone and emailing photos of the faucets and the new valves, Dave from RPH came out to solve what I thought would be a simple problem. After 1.5 to 2 hours he told me I needed to replace entire faucet and that I also needed to replace one of the shutoffs under the sink; minor he said, parts on the truck. He said he would put the bill on a tab and add to it if I wanted them to come back to install the new faucets and replace the shutoff. As per his suggestion, I purchased a rather simple Delta faucet and called them back, thinking this would be a rather easy install. Another hour and a half to two hours later, I was all set. By the way, he didn't even replace the sink drain, which is the hardest part of install. Then I got the bill, $315.00 labor to ascertain what the problem was with the existing faucets and then to install the replacement that I supplied. Total bill, $351.00 and change, TO FIX A DRIP! I called them to express my dismay, and was told by Service Manager Wayne that it was reasonable. I asked how he would feel if I charged him $350.00 identify the drip problem and install a replacement faucet that i supplied; he said "I need to talk to Dave". Also said he would call me back the next day. After 3 days I called him; no answer, left a message. Did that for a week. I finally caught him and was told that the price was fair but that he would be prepared to issue me a credit and take the bill down to $300.00 flat. This meant I was still paying roughly $265.00 in labor to get a faucet, that I supplied, replaced. I paid them, but we are VERY dissatisfied. We will never (nor will any of our friends) use their services again.

More Business Info

Roto-Rooter is Open, Fully Staffed, and Ready to Help 24/7. Our plumbers are dependable, fast, and friendly. Call Now!

Our Plumbers Are Committed To Your Safety & Protection

Hours
Regular Hours
Mon - Sun:
Extra Phones

Phone: 507-288-4275

Services/Products
  • Plumbing
  • Water Heaters.
  • Drain Pipe.
  • Septic Tank.
  • Water Damage Restoration.
  • Sewer Cleaning.
  • Drain Cleaning
  • Water Heaters
  • Garbage Disposals
Payment method
mastercard, discover, visa, amex, debit
Associations
IICRC Certified, PHCC, Apartment Association, Property Management Association, Institute of Real Estate Management, Angies List, Yelp, Google Guarranteed
AKA

Roto-Rooter Plumbing & Drain Services

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Categories
Water Heater Repair, Fire & Water Damage Restoration, Grease Traps, Plumbers, Plumbing Contractors-Commercial & Industrial, Plumbing, Drains & Sewer Consultants, Plumbing-Drain & Sewer Cleaning, Sewer Cleaners & Repairers, Sewer Contractors, Water Damage Emergency Service, Water Damage Restoration, Water Heaters
Other Information

Services: Plumbing, Water Heaters., Drain Pipe., Septic Tank., Water Damage Restoration., Sewer Cleaning., Drain Cleaning