Snap Fitness

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If this review had a zero I would rate that but one is the lowest I can go. First of all, this is nothing against Snap Fitness as the company. I think the company is very good that let you work out any place where there is Snap fitness. But - but, the one we have in Rochester is just horrible as far as I can tell. The concept of customer service is completely lacking.

To make the story short, I had to pay a fine twice for a mistake that I was unaware of. Yes, I accidentally didn't follow their shoes policy and I was charged $10. But once I knew the policy and how they watch you on surveillance camera whether you clean after your exercise or whether you put your exercise tools away or what not, I cancelled my membership and never went there. But next month they charged me another $10 (this time, I still didn't know about the policy and I had already paid $10).

So bottom-line, you don't want to join a place where you get penalized for your honest mistake. Do yourself a favor and join some other gym(there are plenty of gym out here in Rochester where people value their customers) or Snap Fitness somewhere else. Another piece of advice, if you want to discontinue your membership then make sure you do it before the first day of the month for instance if you want to cancel your membership for January then you need to do it on November or end of November if you do it on 2nd of December then you'll end up paying for two more billing cycles.