TLC SURFACES

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honest professional and prompt we are very pleased with our experience with TLC , and the price we were quoted for 5 granite tops was a jaw dropper.

I'm so pleased with my countertops that TLC did. They are professional, courteous, and do a great job.

My wife and I had an horrible experience with this company. I actually do not know what would have been worse—the experience we had, or the experience we would of had if there had actually been people involved. TLC Surfaces was recommended by Hiller's, a local flooring company. They informed us that they were priced well, and that they had done work with them in the past—all good things. We inquired via their website forms about the installation of new granite counter tops in our kitchen remodel. At this point, we would have probably went with this company because of the review and recommendation. They responded to the email, and we discussed visiting the shop. They gave us times that they would be at the their "showroom." It took us a while to locate their location because it is not easily accessible. We had to park a considerable way from the building in what appeared to be a miniaturized version of this small town's industrial area. So after driving, getting lost, and finally walking to the building, nobody was there. The door was open, and there was a lit open sign. The place was dirty, and it was less like a showroom, and more like someone's house with a large garage attached. We waited around for ten minutes, it was a ghost town, so we left. Normally, I would have been done with this business, but because they were so highly recommended, I sent them a message detailing our frustrations of driving out of our city to a small surrounding city to do business; just to waste time and gas money. They did not even respond, which made me feel like they had no concern for customer service. I would not recommend them. I informed the business that recommended them about our experience. And, I spent the time to do something I never do, which is write a review of this company, so that others do not have to go through the same experience as we did.