Heberle Disposal

Write a Review585-458-8600

Signed up for service end of July. As of last week, 3 out of 5 weeks, our recyclables weren't picked up. We have called and filed complaints. Each time, the driver says the recycle bin was not out. That is not true, we put it out with the trash bin every week. Called today to cancel and asked for refund for remaining 2 months of service we would not receive. They told us the company policy was for NO REFUNDS. That's illegal. I filed a charge back on my debit card and will be filing a complaint with the town and Better Business Bureau. There are better companies out there. DO NOT use them.

After calling in to put a complaint in, they were able to correct the problem the next business day. Thank you.

when i first got this co. everything was fine. then they bought another co. then everything went south. put your stuff out whether it was recycle or disposal they came when they had time. i always paid in full. but enough was enough. i canceled them after 2 months & 3 weeks. i was told i would get my refund in 2 weeks. -- than a month-- then it was in the mail . i have called many times it's still in the mail. i canceled on March 18- 08 it is now May 6, 08 it still is in the mail. i think it is coming by pony express, or like everything else from a slow boat from China. if i was ever late to pay them i would be charged a late charge. this is so uncalled for. so if your thinking about getting there service think about it a little more. i changed to boon& sons -- so far so good we will see.

I have used there service for 5 years. They are awesome. I have forgotten to put out my tote and they have come up to the house and got it for me.