Michael's Rock Hill Grille

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OPEN NOW - Closes at 9:00pm

We decided to go to Michael's to have nice birthday dinner for my husband. We had no reservations, so knew we might have a wait. No one else was waiting when we arrived, although the restaurant was full. The manager lady asked us twice if we had reservations, finally told us it would be a 15-20 minute wait and offered us a drink and a seat on a bench. Another couple soon joined us on the bench. Others came in, many with reservations. Finally all were seated but us and the other couple on the bench. The manager lady comes by and says, "did I get your name?" to us. We said no, and she said, "well, I don't need it now. Come on." So we get up, and the other couple that came in after us did also. She seated them in the only available booth! I work with the public and am very patient, but told my husband it was time to leave. I told the lady we would like to pay for our drinks and go. She asked why, so I told her that others without reservations had been seated before us. She said there would be a booth open soon, but I told her that we would like to pay and leave. She accepted no payment for the 2 beers. We went out the door, headed to our car, and she came out yelling, "how do you know they did not have reservations?!!" My husband was closest to her and said that they said they did not! She was literally yelling at him, they made a mistake, they were busy!! She knew they did not have reservations and was trying to make us feel bad??? My husband had to tell her to stop yelling at him! This was our 3rd trip there. While we enjoyed the food, we have seen this rude lady berate workers in front of customers twice. Things seemed frazzled 2 of the 3 times there. But to chase customers out the door, yelling at them over her errors and rudeness is unbelievable! We had every right to leave, and no food is good enough to put up with that sort of treatment. We will never go back.

I put this place on my ban list of places not to eat over a year ago. we had an awful experience there and the manager was very rude, and the waitress seemed lost. tonight I decided to give it one more try and guess what. nothing has changed. they were rude and I think unbelievablely overpriced. two pieces of fish and some chicken pasta cost me allmost $40, not worth $20. will not return this time. no more chances. good luck if you decide to eat at this not so fine restaurant.

Everything is fresh and made there, no microwaves. Great service and amazing food in large portions. Been 20 + times, Love it!

For Rock Hill It deserves a 3 stars but if this was Charlotte it would only get a 2 star rating. The food is fair and the service is usually good although the portions are not that large. The atmoshere is quaint and there is outside dining when weather permits and the food is not too pricey

Using the scare tactic to manage is inappropriate & unacceptable. Have been there on numerous occasions where the food was good, the service was good, but overheard the mgmt/owner giving the wait staff hell! This is wrong in so many ways! No wonder there are new people every time I go. You can't keep good help if you treat them like crap. It's sad because this place has great potential but won't last long with her there. :(