Rock Valley Culligan
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702 N Madison St, Rockford, IL 61107
702 N Madison St, Rockford, IL 61107Reviews
05/10/2012
Provided by YP.comUnless you are mad at your money, I would stay away. $1000 for a water softener that breaks down in first year, then needs to be replaced a year after that is far beyond ridiculous. I was told Culligan was a good quality name, and could not be more wrong!
1st I would like to say I am sorry you feel our service department failed you. We take pride in the service we offer our customers. I did look into your account and many of your facts you stated are not correct. This softener was purchased by the previous home owner on 7/14/2009. It was not a new softener but a refurbished model with a 1 year warranty at a cost of $350.00 not $1000 as you stated. 1 year is the warranty given to our customers on our refurbished softeners. On 5/14/2010 the softener was serviced for a screw that was loose on the salt dial. That was corrected and working properly. We have not serviced the unit since and have no reports of any further problems. It is now 2012 almost 3 years since the softener was purchased. There are many factors as to why the softener quit working but without having our service department looking at the unit I don’t know what would be wrong with it. We do offer new softeners that come with a 3 year warranty and others that come with a 10 year warranty. Our products do have a long life span and are very reliable. If the softener that was purchased was a new one it would still be under warranty.
11/25/2009
Provided by YP.comI rent a water softener from Rock Valley Culligan. The salesman was very informative when discussing the different options I had for renting a softener. After it was installed, the salesman did a follow-up call to see if everything was working out OK and if I had any questions or concerns. It's hard to find good customer service, but this company certainly on top of it!