The UPS Store

Write a Review815-398-8300

CLOSED NOW - Opens at 8:00am

They are excellent and I am very appreciative of their prolly need and expertise in handling and packaging my Comcast return.

Never had an issue with this location. No shipping problems with any of my drop offs. Good store for shipping via UPS.

This is the most poorly run business I have ever encountered. "Bruce" the owner is never there. He hires brainless High School graduates to stand there and look pretty. If they represent the Rockford Public Schools, I fear for the current students. They can't answer your questions because they don't know anything about domestic and international shipping. They clearly have never been trained. If you have a problem with a shipment you will get absolutely no support from these people. If they say they will call you back, they will not call you back. This is a franchise, It is not backed up by UPS when you have trouble. Don't go to this store unless you love incompetence, arrogance, attitude and general stupidity. I'm disgusted with all of my 10 to 15 transactions there and will never visit a UPS Store again.

I only gave this business a one star because I had to choose a rating. I went to ship my neice a christmas present this afternoon and had went out and purchased my own box and tape to save a couple dollars on them having to package it for me. I was outraged when the lady working there informed me that I could not package my shipment in their store because i wasn't paying them to package it for me and that it would cost me extra to have them package it for me with my own materials i bought. I then told her I would package it in my car but, its freezing outside like -10 she told me to turn my heat on or go home and package it myself and then come back. I walked out without shipping anything. I have never been to any shipping place that does not allow you to package your own stuff in their store, exspecialy when i am paying for their service to ship the package which was a scooter and would be pricey to ship anyways. Ups has lost my business, along with my family and friends as well, I will never ship with them again after being treated so horrible.