IMS

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I recently spent just about a $1,000 on a new scooter and helmet at IMS in Rockland. I was then treated like a criminal by Jared just listen to what transpired. What happened was when I bought the scooter I jokingly said to the employee who was selling me the scooter I could grab the sticker of another used scooter they were selling. He then replied to me "I did not see anything and that people do that all the time." What the employee implied to me a first time scooter buyer and owner was that it was not a big deal to take the sticker off and put it on my new scooter until I registered mine. I finished purchasing the scooter the employee knew that I had taken the sticker off the scooter. Here is the kicker he writes the wrong date on all my paperwork I need to take to the registry and says to me , "Well at least you can drive it today with that sticker but just make sure you register it because that sticker wont match up with your scooter." So great experience so far I am excited about my purchase and happy with everything. Until I get a call from Jared a week later saying I am on camera stealing a sticker and that I cannot come on the property and that he notified the police and I will be getting something in the mail!! Is this guy serious he took zero accountability for what his employee did and treated me like a criminal not a guy who just spent a grand at his store. I was having a little trouble with the scooter stalling and wanted it to be looked at when I came in for my oil change but looks like I cant come on the property! lol Jared is honestly a joke and I would not buy a scooter from them because I was treated like crap after spending a thousand dollars. Go somewhere else to buy a scooter because these guys obviously do not value customers. If I got treated like that just imagine what else they are capable of if they cannot take accountability for their employees actions. Stay away from this place this was by far one of the most shocking and worst customer service experiences that I have ever encountered!!!

wow , what a cool store! they have everything that is fun. I bought my scooter there and they were AWESOME to deal with. GREAT PLACE!! love it