Hertz

Write a Review916-632-8492

OPEN NOW - Closes at 6:00pm

This is where my husband only goes for work. They are a hidden gem. Efficient and good customer service.

Bad customer service. If you rent a car from this location, you will probably encounter what I have the last 2 times I have gone. You walk in the door and see 2 employees at the front desk and 3 other employees sitting in the back of the office. There is one customer being helped and when you walk in, you don't get any kind of greeting. The only employee actually helping customers is the only employee answering phones also so not only do you have to wait for the customer in front of you, you have to wait even longer while the employee takes time to answer the phone. After about 10 minutes of waiting I was finally helped. I explained the problem I had with another location of theirs that did not have the type of car I reserved. I had even called the other location the day before to confirm they would have my car ready and they said it would be ready for me at 9 am. I get a call the day I'm supposed to pick it up at 8:51am telling me they don't have the type of car I reserved and when I get upset the employee got very rude with me so I just hung up and called the Rocklin location. I went there expecting to get at least an apology and a small discount for my troubles. I finally got the discount but only after they quoted me a price higher than I originally was quoted and I had to remind them of my troubles. The person I was dealing with was the Branch Manager and I never even received an apology. Terrible customer service.