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I purchased a chair thinking it was a recliner with a leg rest. When it arrived I discovered that it was designed for an ottoman which one could purchase for an additional $500.
I tried to return the chair but they told me that they would do so but would charge a 30% restocking fee. Even one their own employees told me outright that it wasn’t clear from their advertising that the chair had to be purchased with the ottoman. Why would they even sell the chair separately? This will be the last time I purchase a chair from this company.
My last chair had a design flaw so that when I reclined my arms ended up crammed in two wooden troughs. I alerted them of the flaw and asked them to correct it. Instead they sent me two thin swatches of fabric which did nothing to protect my arms. Please avoid them at all costs.
Look what other consumers are saying about them on other sites. This site has inflated starred recommendations which makes me think that Lazy Boy has been writing glowing reviews of itself.