Apple Rehab Rocky Hill

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I wish I could shout this from the rooftops ****DO NOT TAKE YOUR LOVE ONE"S TO THIS REHAB**** It is horrible. Most aides are so rude and non communicative I have never seen the likes. When visiting my grandmother she would throw her arms up over her head / face to protect herself so,someone was handling her roughly. We kept telling them that she was starting to want to walk and that her bed needed lowering, at 10PM that nite we got a call that my grandmother had fallen out of bed and hit her head. (There was a huge egg on her forehead. She said she hid under her bedspread so that the aides wouldn't be mean to her. She kept saying she wasn't getting breakfast.. we said no way they wouldn't not feed her. Well one of our family members went over at breakfast time and her tray was at the end of her bed no where near where she could get it herself - she needed help with everything and got none. They said to just urinate and defecate in the diaper so they didn't have to come in and help her go - I guess it was easier for them. My grandmother was a very proud woman and mentally intact so she was horrified to have to go in a diaper. She cried all the time. Most of the time the staff was rude and unfriendly. I would hate to have anyone go to this place I swear it is a living hell.



She was in and has since moved into other facilities and has not experienced nor is showing any signs of abuse like she did at Apple.

Do NOT bring your family here! This place doesn't even deserve one star. I visited my grandpa here and the first thing the staff did was offer pie or a cupcake with lunch when my grandpa is on a diabetic diet. When I reminded them, they said "oh...so fruit?" It took 20+ minutes for a nurse to respond to a man who rang his alarm in the room next to my grandpa's and I overheard one aide acknowledge the alarm and say, "not my patient" and go back to texting. My grandpa wasn't given his meds and after we saw how much he had deteriorated in three days (he came in being able to eat by himself and left not being able to hold a fork without spilling food everywhere--and NO ONE helped him eat), we brought him back to the hospital that day. The thing is... No aides noticed. Meagan was the only competent and kind one. One night an aide yelled at him because he spilled his water and another one called him needy when he needed help sitting up in bed. when he got to the hospital he said his bottom hurt. Turns out he had sores from being left in a wheelchair for hours. One aide asked how many children my grandpa had. When he responded, she said she'd shoot herself if she was one of his kids. My grandpa buzzed an aide, 10 min later one came in. He said he needed to use the bathroom. She said she'd be back shortly. She ended up coming back an hour later. He was scared to be left there alone. The state needs to come in and do a thorough investigation. This is so much more than negligence. I fear for any person who is in this facility and doesn't have family members frequently visiting. I can't imagine what would've happened to my grandfather if we didn't visit him as often as we did.

I have to wonder if it is a stipulation that the aids in this facility know how to totally ignore patient. The rude shallow behavior of many of the aids and even some nurses is appalling. Some nurses totally ignore requests for medicine though past due. Some roll their eyes while patient or patient family is asking them questions. It's clean the food is decent. The physical therapy people are great. And there are a few good nurses and aids. My mom went in very ill directly from the hospital. The director of nurses is fantastic. Some of the nursing supervisors are very good. But how is it that they dont know that their employees treat patients in such a degrading fashion.

This review is not a good one. My grandmother spent about four weeks in this facility and the treatment she received was inexcusable. She was charged for services that were not done and she would spend hours in her chair/ in her room without anyone checking in. My grandmother is elderly but sharp and understands that other people require more attention than her, but the way she was being treated was disrespectful and downright intolerable. Not to mention, not one employee had a friendly smile on their face and were just plain rude. So perhaps the management team should take this spec of an observation and use it to their knowledge moving forward. If you are considering putting your loved one in this facility, I strongly suggest you explore other options.



Sincerely,



An Enraged Granddaughter