Lowe's Home Improvement

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CLOSED NOW - Opens at 6:00am

I placed an order online for more than $5,000 worth of kitchen remodeling supplies, which might be chump change to Lowe's but certainly isn't to me. The total was more than my bank would authorize without permission from me, so once I got it, Lowe's was supposed to debit the account THAT DAY. Did they? No, they waited a few days and the transaction got declined again. So what did they do? They CANCELED THE ORDER without even trying to contact me. I spent innumerable occasions on the phone at the store and on the 800 line, neither of which ever get answered by human beings and both of which involve interminable hold times and annoying recorded messages about how IMPORTANT your call is to them.

Then their logistics people only brought me HALF of the order, although they charged me for all of it, of course. More time on the phone. Trying to split the order in half so it would go through my bank without permission. Trying to get the half they hadn't brought delivered with what was left. This involved GOING TO THE STORE IN PERSON to re-order the canceled items. Then they failed to show up three days in a row. Fortunately I'm working from home, but that doesn't make a difference to me.

I'm sitting here right now, having received a text from logistics telling me they were one minute away ... twenty minutes ago ... and just before receiving the text I saw the truck DRIVE PAST MY HOUSE. Apparently reading street addresses isn't on the list of required vocational skills for their drivers. I'm on hold with the logistics call center, which is neither a toll free number NOR answered by a human being, with insipid piano music and intermittent assurances of how IMPORTANT my call is to them, even though they've left me on hold for more than ten minutes.

Suffice it to say that once this order is finally delivered, Lowe's will never see another dime from me, ever, even on things I can carry out of their store myself. They obviously don't care about their customers.