American Fence & Deck

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I went with Marlin’s company because I liked the idea of supporting a family business, & it helped that he made the lowest bid by ~$250. He put on a southern gentleman act & had great communication when trying to land the contract. This changed immediately after - I had to continuously initiate to receive updates on when they’d be starting the job. 2 weeks turned into 3.5 weeks before they began. For the 1st few days, they continuously tried to get us to move our fence line into our property so they would not have to deal with brush (that we had offered to cut, but they assured it was part of their work) - they did this on all 3 sides of fence they were replacing. They claimed that to avoid our neighbors’ trees they needed to take significant angles into our yard, yielding it to our neighbors. Each time when the string was pulled, we were correct that they would not need to do so. There were 2 separate calls where Marlin became extremely hotheaded. Once he threatened to walk on the job if we were cutting a tree that had already been declared not a problem. Another when they put off adding the pickets an extra day after the concrete had set & I was complaining about being left without a fence for 8 days. He seemed offended when I asked what time to expect them in the morning & angrily repeated “in the morning” - I had to ask this contractor what time they’d be arriving to my home 3x before he finally said around 9. For the 1st time they brought a crew of 4-5 guys & worked from 8:30 to nearly 7pm to finish our ~260ft of privacy pickets. Even though we let them leave the brush, they were not thorough in the remainder of their cleanup, spilling concrete mix on our rock path, leaving behind bits of chainlink hardware, a spit bottle, cigarette packaging, etc. Unbeknownst to them, we watched with our own eyes as one of his employees carried a dead squirrel from the hedge outside of our yard all the way around our property. You know what we found at our mailbox 200ft away?