Phelps County Bank

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CLOSED NOW - Opens at 9:00am

Called on a Wednesday to inquire about a loan, they said I needed an appraiser to come out and evaluate my estate. I told them I'm a Usda breeder of dogs. And I only have dogs, I was told by Kenny that's fine get them appraised and we can start moving forward.

Three or four days pass and I try to contact PCB and you guessed it they won't answer my calls or they won't return my voice mails either.

So I show up and get Ben (one fry short of a happy meal) and hand him all the documentation they requested and asked for. They made me jump through hoops wait a week and jerked me around between several people.

But this is the kicker, as soon as I get there they say "oh dogs are worthless" I say do you take cattle? "Yes, because you can tag a cow, you can take it to Salem and get rid of it, there is a market for cows"

At this point I just think I'm trying to clear ignorance, but the level that's embedded into this establishment can't be cured. Dogs are considered live stock by Usda and Mo state and are required to be tagged, the only people that don't account for them is Phelps county bank. You take dogs to neosho and get rid of them, and there is a market for dogs as well.

So every excuse he gave me was not a valid reason this is when I decided to leave the meeting.

I forgot my keys, when I return I find four of them gossiping about me in his office like it's standard operating procedure. The lady in the office said its not proper to be/get upset. " lady what's not proper is to blatantly lie to some one" I stormed off for the second time, trying to leave before things get really bad.

I make it to the stairs just to be chased down by good ole Ben, this is where he finally gets to assert dominance over his clients and belittle them. " since your not happy here I closed out your account and a check will be in the mail"

PCB LIED to me

PCB cheated and stole from me

PCB is not a company built on ethics, scam and slam they want their money. They have been trained to mislead and to take, you have been warned.

If you ever run into a banking issue here at Phelps County Bank, you are able to actually sit down and talk to someone about it. I really enjoy the personalized service I get.

Everyone that works at Phelps County Bank that I have encountered are all very pleasant and helpful. I am so glad to be going to this bank and recommend others to do the same.

The entire staff at Phelps County Bank are all so friendly and knowledgeable. I have never once ran into an issue with the people here, they're all wonderful.

I have recommend many people to transfer over to Phelps County Bank due to their amazing services and friendly environment that they provide to each of their customers.

I've had an account here since I moved to Rolla for college, not quite 2 years ago. I have had absolutely no problems with them, the people are always extremely kind and helpful, and they have so many features that are perfect for the needs of a college student. I've held accounts with 3 banks, including PCB, and this is by far the most pleasant experience I've had yet.

I love that they now have internet banking. I think it is honestly the best thing to be able to look at your income and funds all the time. I am very happy with the service provided to me by Phelps bank and will continue to do my banking here.

What I like most about Phelps County Bank is there eagerness to help people. They go above and beyond for everyone that banks there to make sure we are getting the best possible service in the quickest amount of time.

We have been using Phelps County Bank for about 2 years now. They provide us with a great quality service and we use them for every account we have. They are knowledgeable about what they do its kind of like a big family.

The customer service is what I like best at Phelps County Bank. The people that work there are so friendly and they get to know you so well.

A great place to bank. Employee owned does make a difference. Personal service and very friendly at all the locations not just the main bank. Great campus bank for MS&T. And the often forgotten drive thru folks are the best of the best. Long hours on their feet and still smiling and friendly at closing time. Hats off to them. Good for the community with Take A Stand every summer and many other events. I no longer live in Rolla but still keep my accounts there with online banking making it possible. GREAT BANK, GREAT PEOPLE!