Verna Brand - Raymond James

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CLOSED NOW - Opens at 9:00am

I love the excellent service provided to my by Phelps County Bank. I truly appreciate there hard work and all the employees that are just amazing people.

I have a personal account and a home loan through Phelps County Bank. I really like it here. They have a really friendly atmosphere and they get everything done. I don't have any complaints.

The online banking is great!! It's so convenient when I'm on the road and can't stop by the bank. Definitely better than the rest!

The only good thing about Phelps County Bank is they give you a gift when you open an account. I have had an account with them for over 3 years. I had $24 in my account for quite a while, and logged in yesterday to see it all gone, and the balance was $0. I checked to see that I was charged a service fee of $5 every month. I mailed customer service about this. I got an email that they had replied, and I should log in to my account to check the message. But I was unable to log in. When I mailed them back from my email address, they told me that my online account was closed (closed after I asked them why my account balance was $0). I asked them about the service charges and they said since I haven't made any transactions in the last 18 months, they were charging this. That is rubbish according to me, and they refused to return me my money which I thought would be safe with them.

The only good thing about Phelps County Bank is they give you a gift when you open an account. I have had an account with them for over 3 years. I had $24 in my account for quite a while, and logged in yesterday to see it all gone, and the balance was $0. I checked to see that I was charged a service fee of $5 every month. I mailed customer service about this. I got an email that they had replied, and I should log in to my account to check the message. But I was unable to log in. When I mailed them back from my email address, they told me that my online account was closed (closed after I asked them why my account balance was $0). I asked them about the service charges and they said since I haven't made any transactions in the last 18 months, they were charging this. That is rubbish according to me, and they refused to return me my money which I thought would be safe with them.

I am very satisfied with this bank not only for their quality products but for their winning customer service. Thank you for all your patience and help, in get my finances in order. You are definately number one in my book!