Baskin Robbins

Write a Review410-574-6044

Very disappointed! I ordered two cakes online & called to verify the order. When I arrived to pick them up, I waited for 30 minutes while they looked for my cakes. Finally, they told me they didn't have them and wanted me to come back later in the afternoon to pick them up. That was not going to work for our plans! The young girl was very nice but I would have rather been told 30 minutes earlier I'm sorry we don't have your cakes. The owner was supposed to call me. She spoke to him several times during the 30 minutes while I waited. He never called or spoke with me - no apology. A family gathering with people in from California for 3 kids birthday and a 20th anniversary and I was left scrambling to find substitute cakes. I have frequently bought cakes there - he just lost a customer :(

The place was dirty, the staff was all young kids that were too busy entertaining their friends rather than waiting on customers. They need to set a dress code for their employees cause the one girls shorts were so short that when she bent over you could see her underwear.