Custom Comfort Air
1821 Cottonwood School Rd, Rosenberg, TX 77471
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08/06/2016
Provided by YP.comMy elderly parents had an annual checkup from Custom Comfort last month. The tech from Custom Comfort told my parents their A/C system had severe leaks and that the copper coils needed to be replaced forthwith. Custom Comfort then advised that new, high-caliber aluminum coils were far superior to the old copper coils. Custom Comfort then deviously persuaded my parents to purchase this more expensive aluminum product. My parents moved forward with the purchase. Install date of 7/31 was promised but nobody showed. Recheduled for 8/3.
Parents were outside when the truck arrived for the install and noticed the packaging stated that the system had copper coils. When confronted, the tech stated he was "just doing what they were told to do." The project was terminated. The technician repeatedly apologized and said he was just doing what the owner told him to. The next day, a Lennox dealer analyzed the system and found it did not have a leak at all and working perfectly.
06/15/2012
Provided by SuperpagesNot reliable. I scheduled an appointment a week ahead. Took the day off from work. My appointment was scheduled at 10 a.m. I receive a call at 10:30 a.m. that they are running behind and they cannot make it out and ask me to reschedule for another day. I took the day off and they very calmly cancel my appointment and then want to reschedule. No consideration for the customers time. NOT RELIABLE!!! Will take my business else where. I give them an F
01/14/2010
Provided by SuperpagesFast, reliable service at a fair price. They are very honest and do excellent work.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: - Extra Phones
Fax: 281-232-3493
Phone: 281-860-2246
Phone: 281-232-3493
- Payment method
- master card, visa, cash
- AKA
Custom Comfort, Inc.
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- Categories
- Air Conditioning Service & Repair, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Air Duct Cleaning, Duct & Duct Fittings, Duct Cleaning, Furnace Repair & Cleaning, Furnaces-Heating, Heat Pumps, Heating Contractors & Specialties, Heating Equipment & Systems, Heating Equipment & Systems-Repairing, Major Appliances, Mechanical Contractors