Custom Comfort Air

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My elderly parents had an annual checkup from Custom Comfort last month. The tech from Custom Comfort told my parents their A/C system had severe leaks and that the copper coils needed to be replaced forthwith. Custom Comfort then advised that new, high-caliber aluminum coils were far superior to the old copper coils. Custom Comfort then deviously persuaded my parents to purchase this more expensive aluminum product. My parents moved forward with the purchase. Install date of 7/31 was promised but nobody showed. Recheduled for 8/3.

Parents were outside when the truck arrived for the install and noticed the packaging stated that the system had copper coils. When confronted, the tech stated he was "just doing what they were told to do." The project was terminated. The technician repeatedly apologized and said he was just doing what the owner told him to. The next day, a Lennox dealer analyzed the system and found it did not have a leak at all and working perfectly.