Top Dead Center Performance

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Based on the prior good reviews and advice from personal acquaintances, I had planned to have TDC do some performance upgrades for me. My original scope was fairly minor, but I eventually decided to increase the amount of work to be done: e.g. spending more money at their shop. I don't build Harley engines for a living, but I do know about engines and performance. I had stopped by the shop a few times to discuss my plans and consulted a few times by e-mail to get opinions so I could determine the type of parts to be installed and the work to be done. I wasn't even concerned about the cost at this point, as I prefer to determine what I want done and then sum up the cost. I know that such a project will be expensive, and I had an idea of where it was going, and I'm willing to pay to get what I want. However, my experience with TDC shows that they work in the opposite manner; tell them how much money you have to spend and they will tell you what they can then do for you....

Well, apparently, I ask too many questions, as they ultimately, and rudely, told me they didn't want my business......coincidentally just as I had made my final decisions on what parts and work I wanted to have done. I was always pleasant and professional in my queries... I'm an amiable guy. I just wanted to assure that I was making the right decisions. I'm pretty sure I would have been spending about $8000 in their shop, but they don't want me as a customer. So, I'll find somebody who doesn't mind answering a few questions to get my business. The irony is, now I have my performance work plans all sorted out, and they won't be doing the work. I was looking forward to having them make my bike awesome....I'm glad they showed their true colors before I gave them any money. Very disappointing.

Of course the owners can't appreciate an honest review and will try to deflect my comments by placing fault with the customer who was looking forward to spending money at their shop... All I can say is Good Luck in your dealings with them... They didn't seem to appreciate my business nor the fact that I had questions about options. Their view seems to be "My way or the highway..." If this is your idea of customer service, go for it.... Even dealerships don't treat customers this badly.

The owner says he spent a reasonable amount of time discussing the work. He personally spent no more than 45 minutes total with me. Rosanna had previously spent about an hour discussing things with me. When I first went in the shop, I had only planned to install camshafts, a few other parts, and a dyno tune. After speaking with Rossanna, I decided to go much further and install a big bore kit and possibly more. On my second visit, I had questions about details that Josh could best answer and he showed me what work could be done to the heads, we discussed throttle bodies, and other details. After this visit I intended to do much more work than I'd originally planned, and since it can take an hour or more for me to drive to TDC's shop, I submitted some follow-up questions via e-mail. At this point I was 90% certain of what I wanted to do, but I had a question about a camshaft selection other than the one that comes with the S&S kit. This is where his patience apparently ended. I simply asked for his opinion, and suddenly I was on his bad side. I had actually contacted S&S to get some info on their product and they helped me quickly resolve my dilemma. I was literally preparing to head out to the shop and start ordering parts when Josh responded and said he wouldn't help me further... Okay, his loss.... With just a simple courteous response to my inquiry, I'd be their customer today. Instead of admitting he made an erroneous rush to judgement, he would rather call me unreasonable, which I'm not. When I decide to spend m...

Usually these guys are good, but have been slipping and letting things roll out lately and not covering their work. Kind of disappointed.