John L. Sullivan Chevrolet
350 Automall Dr, Roseville, CA 95661
Reviews
03/11/2017
Provided by YPmobileI hate hunting for a new car but we did end up having to look for a car and John L Sullivan was actually not to bad. Decent price on car. Few lies from the salesman.
10/04/2016
Provided by YP.comBought a car here. The experience with the salesman was awful, however the service manager Penny is amazing! She is a honest woman with integrity and exceptional customer service and the only reason we decided to stick with the purchase and come back for maintenance
07/11/2016
Provided by YP.comMy dad and brother have owned Chevy's there who life, but the have found the best selection and service at John L Sullivan.
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06/15/2016
Provided by YPmobileThis is for service only. It was fast and thorough. Shuttle service is great. For a dealership I felt they were honest and not price gauging.
02/06/2016
Provided by YP.comI am very satisfied with the service people as well as the salesmen. We have purchased 3 cars from them in the last 5 years and we are very happy.
11/06/2015
Provided by YPmobileWent here to look at a suburban. Not to buy, just to look because I'm in fact finding mode. Salesman showed me what I wanted to see and didn't try to sell at all. Very nice.
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10/15/2015
Provided by YPmobileI love my suburban so when I have to take it to the dealership I like to know there taking care of it. They give me a suburban to take while mine is in the shop. Great service
10/11/2015
Provided by YP.comPurchased a '15 Silverado LTZ Z71. Great sales and service team! This is my 4th vehicle from JLS, love the team and my rides last me and my family a long time.
09/27/2012
Provided by YP.comI have bought 3 cars from John L Sullivan with incredible service. That's why they were my first choice when going to buy my 4th car. I have been incredibly shocked and disappointed with the service we have received this time around. Our car has had nothing but issues since we left the lot and the sales department has been anything but helpful. At one point, they agreed to take the car back, but when we went in to discuss it with them, it turned out it was just one of their games and they told us we'd have to pay THEM $1500 to take it back. Before this turn of events, we were willing and ready to return the car and buy a BRAND NEW one from them instead and they knew that. When we didn't buy into their games and weren't willing to pay them, we were dismissed and pretty much told it is what it is. They obviously have no sense or care for future business. I will NEVER buy another car from John L Sullivan. Their sales department's customer service stops as soon as you sign that paperwork.
Ashley in the service department is the ONLY person who's been remotely helpful, and a big thank you to her for that.
Unfortunately that's not enough for me to stay and I will not recommend them to anyone.
Thank you for taking the time to share you experience with us; any and all feedback is appreciated. It is unfortunate to hear that you had an unpleasant experience at our dealership. Customer service is our number one priority and I would like the chance to speak with you directly so we can move our dealership in a more positive direction. Please contact me at the number below so we can ameliorate the issue and come to a resolution. Best Regards, Joy Sanders- CSI Manager Joys@chevyworld.com 916.788.8799
03/27/2012
Provided by YP.comBought my first car here and it was a great experience. Greg Dyson was very helpful, as was his whole team. Everyone from the Finance Dept. to the Service Dept. was awesome. Steve in the Finance Dept. answered all my questions and made sure I walked away knowing what my rates and future payments would be. I would recommend anyone to come here, and they've made a lifetime customer with me.
Thanks for the kind words Sheila! We sincerely appreciate you sharing this positive feedback because it helps keep us on the right track, working hard to provide great customer service. We hope that you are enjoying driving your new car and we look forward to working with you in the future. Don't forget to like us on Facebook and follow us on Twitter for access to exclusive coupons and special offers! Regards, Joy Sanders- CSI Manager joys@chevyworld.co
03/22/2012
Provided by YP.comI have been a loyal customer of John L Sullivan for years and still keep coming back. The reason. Excellent customer service! This time around I purchased a 2012 Malibu and Byron made the whole experience effortless and smooth. Going to a car dealership is like going to the DMV, you go there expecting wait and wait and wait for the entire process he got me in and out quick. Granted I knew what I wanted since this was my 3rd Malibu but it was fast. Byron is the man to see! Keep up the great work.
We would like to express our gratitude to you for sharing this feedback. We always want to provide the best customer service possible and we're ecstatic to hear that you feel we have succeeded. We sincerely appreciate your loyalty as a customer and we look forward to working with you in the future. Make sure to take advantage of the service coupons and special offers we advertise on our Facebook and Twitter profiles. Regards, Joy Sanders- CSI Manager joys@chevyworld.com
03/21/2012
Provided by YP.comCraig Loftin is an AWESOME sales associate!
He's personable, not pushy, knowledgeable and incredibly nice!
Best car buying experience ever! Everyone at that dealership is fantastic and I'd tell everyone to buy from John L Sullivan any day of the week!
We sincerely appreciate you sharing this great feedback! We're very happy to have Craig on our team and he'll be thrilled to hear about your kind words. Thanks again for choosing John L. Sullivan Chevrolet and we hope that you are having fun driving your new vehicle. Don't forget to follow us on Twitter and like us on Facebook! Regards, Joy Sanders- CSI Manager joys@chevyworld.com
03/21/2012
Provided by YP.comI bought my new Silverado at John L. Sullivan and their service is second to none. Craig Lofton, our sales associate, was outstanding. It was an awsome car buying experience!
Thanks for taking the time to let us know how we're doing. Customer feedback like yours is very important to us and Craig will be proud to hear that you were so happy with his efforts. We look forward to working with you again and we hope that you are enjoying driving your new Silverado! Don't forget to like us on Facebook and follow us on Twitter for access to exclusive coupons and special offers. Regards, Joy Sanders- CSI Manager joys@chevyworld.com
03/19/2012
Provided by YP.comThey are AWESOME!!! I have bought two cars from John L Sullivan dealerships, and will continue to buy from them in the future!!
Lisa Ohm
Thank you so much for the great review and for your loyalty as a customer. We hope to continue providing you with excellent customer service for many years to come. Make sure to like us on Facebook and follow us on Twitter for access to exclusive coupons and special offers. Regards, Joy Sanders- CSI Manager joys@chevyworld.com
03/18/2012
Provided by YP.comByron and crew made my shopping experience a pleasant, easy-going one. Luckily, most of my shopping and paperwork was done ahead of time online and completed and processed by Byron, so my actual in-chair time at JLS was minimal. They took our trade, gave a us a decent amount for it, and we walked out with the car we wanted with all of the features we wanted for the amount we wanted to pay. After some bad experiences with JLS' service department, Byron has helped to restore my confidence in the brand and the dealership.
Thank you so much for setting time aside to share your feedback with us. We always want to get our customers the best deal we can and we're very happy to know that you were pleased with Byron and his efforts. Please feel free to contact us in the future if you ever have any questions or concerns about your new vehicle. Thanks again for choosing John L. Sullivan Chevrolet, and don't forget to like us on Facebook and follow us on Twitter! Regards, Joy Sanders- CSI Manager joys@chevyworld.com
03/18/2012
Provided by YPmobileJust one day before coming to John L. Sullivan Chevrolet, I went to a smaller dealership on Fulton Ave and was treated with such disrespect and the typical games that usually ensue, that I walked midstream because the deal I was quoted (as approved) magically turned into something much more expensive. So I was referred to John L. Sullivan Chevrolet and specifically Ryan. I fully explained to Ryan my challenged credit and was still treated with the same respect as someone with a credit score of 850. Also, the bottom line that I went in with was honored and my wife got the care she wanted without the typical hassles. I would very much recommend John L. Sullivan Chevrolet in Roseville To everyone!
We're thrilled to hear that you had such a positive experience working with our team. Our primary goal is customer satisfaction and Ryan will be very happy to hear you were so impressed with him. We hope you are enjoying driving your new car and we look forward to providing you with exceptional customer service in the future. Make sure to follow us on Twitter and like us on Facebook! Regards, Joy Sanders- CSI Manager joys@chevyworld.com
03/17/2012
Provided by YP.comMake an appointment to have Amber as your service Rep. and have the service done by Troy, I trust him! He is honest, good and thorough at what he does. He didn't have the service shop take me for all I was worth, he told me what he found, and what was warranted still. To my complete amazment, there was more under warranty that I would have ever known to look into. I have a 2008 Saturn, I don't have a service/dealership I can call to verify things. Thank you two for knowing my husband and I work hard for our living too, and taking care of my car needs repectfully.
We sincerely appreciate your kind words and we know Amber and Troy will be very proud to know you had a positive experience working with them. We love receiving customer feedback like yours because it helps us make sure we are doing all we can to provide the best customer service possible. Please don't hesitate to contact us in the future any time that we can help you with your car. Make sure to like us on Facebook and follow us on Twitter for access to exclusive coupons and specials offers! Regards, Joy Sanders- CSI Manager joys@chevyworld.com
03/17/2012
Provided by YP.comI love this dealership and most of all the service area. In all the most helpful and most friendly people you will ever deal with when purchasing a car or truck. I have purchased three vehicls from John L. Sullivan Chevrolet and the best part has just begun, when returning for service or maintenance the service staff remembers you and greets you by name. World class treatment from here, expect nothing less!!! Donny Smith
We are extremely grateful to you for both the excellent review and for your loyalty as a customer. We look forward to continuing to work as hard as we can to provide the best service possible for years to come. Don't forget to take advantage of the exclusive coupons and special offers that we advertise on our Facebook and Twitter pages! We hope to see you again soon. Regards, Joy Sanders- CSI Manager joys@chevyworld.com
03/16/2012
Provided by YP.comI just recently bought a Dodge Caliber from John L. Sullivan and the sales men that helped us with our special circumstances was awesome! He was truly trying to get us the best deal and so happy for us. I just took the car back for a lojack installation and scotch guard for the fabric in the car and a clear coat on the outside for dent guard in which was all included with the car. They even paid for a rental car for me for the day so that i could go into work. The service I received was excellent! Every one was very friendly and helpful. When I got my vehicle back it was beautiful inside and out! They detailed the inside with the works! This is my second vehicle that I have purchased with John L. and I have always been a satisfied customer. Thank you !
We sincerely appreciate you taking the time to share your experience. Customer satisfaction is our top priority and feedback like yours helps us make sure we are on the right track. Thanks again for choosing John L. Sullivan Chevrolet and we look forward to working with you in the future. Don't forget to follow us on Twitter and like us on Facebook! Regards, Joy Sanders- CSI Manager joys@chevyworld.com
03/16/2012
Provided by YP.comI recently purchased a 2012 Chevy Equinox from John L. Sullivan Chevrolet in Roseville. The entire experience was a complete pleasure. Abel, my salesman, was a true professional and a no nonsense type of guy. Eric also did a great job of working with me on the pricing and details. Finally Christina spent a considerable amount of time explaining all of the workings of my new vehicle. This a was a true 5 Star experience.
Thank you so much for setting time aside to write us a review. Abel, Eric and Christina will all be thrilled to hear that you had a positive experience. Feel free to reach out to us any time that you have questions or concerns about your new vehicle. Don't forget to check out the exclusive coupons and special offers we advertise on our Facebook and Twitter pages. Thanks again for choosing John L. Sullivan Chevrolet and enjoy driving your new Equinox! Regards, Joy Sanders- CSI Manager joys@chevyworld.com
More Business Info
“No one can make you a deal like we can, and that's a promise!â€
- BBB Rating
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
TollFree: 866-505-2790
- Services/Products
- New Chevrolet VehiclesGM Certified VehiclesPreowned VehiclesGM ServiceGM Parts
- Brands
- Chevrolet
- Payment method
- check, cash, all major credit cards, financing available
- Location
- In the Roseville Automall
- Neighborhood
- Lead Hill
- Amenities
- GM Certified Used VehicleCommercial Specialty VehiclePro ShoSaturn Authorized Service DealerChevrolet Volt Sales And Service DealerChevrolet Volt Service Only Dealer
- Languages
- English, Spanish
- Category
- New Car Dealers
- Other Information
Wheelchair Accessible: Yes