Pearle Vision of Roseville

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CLOSED NOW - Opens at 9:30am

You're not a patient here, you're a customer. They see everyone as a walking dollar sign, and aren't even subtle about it.
Also, the same thing that others have mentioned about them withholding the prescription happened to me. I had to fight for it, even though it's illegal for them to withhold it from the patient (I mean, customer). They're so transparent about shaking you down for money, which seems to be the only reason they're in business in the first place. It's certainly not to help people.
The worst part is I had to make three trips before they could even get my contacts correct. And that's not counting other trips to pick up trial lenses, which turned out to be unusable multiple times. One doctor even acted annoyed, as if it was my fault! Well, believe me, I wasn't returning repeatedly because it was fun, it was because they were unable to get me anything halfway accurate. And understand that I've never had anything like this happen anywhere else.
This nonsense dragged on for a month and a half! All the negative reviews online really ring true as to my stressful experience.

We had a very bad experience with the optician who tried to up-sell lenses wrongly claiming that they were "high definition - like TVs" that would help see distances better - when in reality, according to the doctor in the backroom that I just spoke with: such "HD" labeled lenses only helped correct lower peripheral distortion inherent in bi-focals. The optician refused to answer simple questions when I asked him about the discrepancy in what he was saying - he just kept repeating himself thinking that would make things better. Him saying that the so-called HD lenses were like HD TV is the equivalent to saying that they would give my eyes more rods and cones to see more detail with. FYI: the human retina has approximately 6 million cones and 120 million rods already - so obviously, what he was saying was a bunch of malarkey. I know that this may be isolated to the Roseville, MN store, but I will never - ever shop at Pearle Vision again for risk of it being a corporate cultural thing about squeezing as much out of the customer as possible. What a ripoff. ------> 12-19-14 Update: I went in to get my glasses and they were all messed up - could only see clearly out of the center of the glasses - even on the top part for distances. Totally unacceptable. The doctor retested my eyes to confirm it wasn't anything he did wrong - turned out to be bad lenses. They are being remade. Frustrating experience. However, I will say that another optician I dealt with was nice to work with - the doctor however (even though very nice) is the store owner & I was told by the other optician that he was aware of the other situation with the 1st optician (that was trying to wrongly describe HD lenses as being like HD TV and seeing more detail). The doctor never apologized or even addressed the problem with me when I was in his office getting retested. Too bad. Still have to give a low ranking because of it. --------> 1/24/15 update: My wife and I had a very bad experience trying to get the lenses done properly (over the course of 2 months). The store kept giving bi-focal lenses (3 times) that had tunnel vision even for the distance viewing. This made it hazardous for driving. But, they said that my eyes would adjust. (yea right). We just gave up & asked for straight lenses and asked for the difference back, but they said they'd just "work with us on that" and would only give a partial refund of the difference. Getting the clear clue that they weren't acting in good-faith, we asked for our prescription & all of our money back and went to a different place altogether. We gave them many chances to work out the problems but they ended up just being rude about it in the end. This is the worst experience I have ever had with any eye wear store. Too bad.