Mike The Mechanic

Write a Review770-992-2223

CLOSED NOW - Opens at 8:00am

This is a reveiw I didn't want to write. I reached out to the company 3 times with no response. They left me no choice. This review is for their Roswell location on the corner of Holcomb Bridge and Alpharetta Hwy:

I'll admit it, I screwed up. I trusted this company without doing my due diligence on the repair ( Spark Plug replacement). After the fact, I started thinking that the charge seemed really out of whack. I called the Lexus Dealership and 4 other shops to see if I was unfairly charged. This is what I learned:

1) Mike the Mechanic charged me for 3.5 hrs of labor. All 5 shops I called quoted the job at 2-2.5 hrs. By saying it was a 3.5 hr job, the cost of the service was $95 more than it should have been. Ironically I brought my car to Mike's because I did not want to pay dealership prices. Lexus quoted me $64 UNDER what I paid at Mike's. They other 4 shops were anywhere m from $100 - $150 lower.
2) Mike's charged me $44 more for the spark plugs than the lowest quote I received and $20 more than Lexus would have charged.
3) I was charged $30 for plenum intake gaskets. I was told they were not necessary for the job.

All in all I paid at least $150.00 too much for the job. Again, I was in a hurry and failed to do my due diligence up front, but that does not excuse the clear facts that I was overcharged. It is especially bothersome that they got me for an extra $100 by inflating the time the job took.

Guy, the manager, has been great with me I have had only a good experience with him and has always taken great care of me. For performing a service, he has stayed well over an hour of his working hours to help me while being professional and honest. When I changed the fluid and filter on my cars transmission, I was unable to torque the pan to the right specs and it was leaking tranny fluid. I brought the car to Guy and he helped me out right away without hesitation and did not charge me. I will always recommend Guy at Mike the Mechanic in Roswell. Thanks for taking care of me Guy!