The Home Depot

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Home depot completed flooring measurements of our entire home. When it came time to pick the product and pay for the quotation we were expected to pay-in-full up front. They convinced me to go with LVP to replace the marble/hardwood/and carpet in my home. Once it became installation day the installers noticed (within minutes of entering our home) that the flooring option we had been sold and already had delivered was not thick enough to reach the door casings and would leave significant ridiculous looking gaps throughout the home, A LOT of them—which would lack a professional finish. Keep in mind, this is after disconnecting all our plumbing, moving all of our furniture into a corner of our house and us making arrangements for an alternative place to stay for the week at an AirBnb. Their solution: "oh we can add plywood underneath the product within your entire house for $6k" ($6K!! for maybe 80 sheets at most) to make up the gap, or we would have to replace all our door casings (again for an obscene amount of money). This kind of tactic is just like a sleazy car repair guy taking your car apart and holding you hostage for “un-foreseen” items before he will put it back together. It is costing us money every day we cannot use our home. This all could have been prevented if the flooring measurements and quotation were done by professionals--we mistakenly assumed that Home Depot employed such knowledgeable individuals—that included the thickness of the flooring needed to have a professional workman like result. This is NOT an unforeseeable event and even the installers stated, "they see this all the time"—these are the Romanoff subs that work for Home Depot!! We aren’t looking for something for free here, we are looking for them to make good on a satisfaction guarantee and to deliver what they quoted in a reasonable timeframe in a reasonable workmanlike result, and most importantly to make that kind of decision up front before we were pinned against a wall.

This Home Depot is easily accessible as it's just outside my neighborhood. Everyone is friendly and asks if I need any assistance. We have purchased many things such as doors, landscape, utilities, equipment, and gifts for others and it always goes very smooth. Thanks Home Depot!